Global Automated Parcel Delivery Terminals Market was valued at US$ 746.9 Million in 2022, and is projected to reach US$ 1,935.8 Million by 2030, exhibiting a CAGR of 12.8% over the forecast period (2022-2030). According to Global Automated Parcel Delivery Terminals Market Report, By Deployment Type (Indoor Terminal and Outdoor Terminal), By Ownership (Retailers, Shipping/Logistics Companies, Government Organization, and Others) and By Region (North America, Europe, Asia Pacific, Latin America, and Middle East & Africa).
Automated parcel delivery terminals, also known as automated lockers or automated parcel lockers, are innovative self-service units that are specifically designed to streamline the process of receiving and returning parcels. These intelligent terminals are strategically placed in high-traffic locations such as shopping malls, supermarkets, train stations, airports. and other public areas to maximize user access. The primary purpose of these terminals is to provide a seamless and secure solution for picking up and returning packages at customer’s personal convenience, and thus, eliminating the need for traditional brick-and-mortar store hours.
Growing e-commerce industry has led to exponential growth in parcel volumes, and thus, requires efficient and flexible delivery solutions. Automated terminals perfectly meet this demand by allowing customers to pick up or return packages at any time, and increases customer satisfaction and reduces delivery delays. The integration of cashless payment options and advanced security features ensures a smooth and secure transaction, appealing to both consumers and retailers. Businesses can use these terminals to optimize their logistics chains, minimize operating costs, streamline last-mile delivery processes, and improve efficiency.
Global Automated Parcel Delivery Terminals Market- Driver
Increased Adoption of Contactless Delivery
The COVID-19 pandemic has changed consumer behavior and raised concerns about the safety of traditional shipping methods. In response to this new reality, there has been huge demand for contactless delivery solutions. Automated parcel delivery terminals have proven to be a reliable and hygienic option to meet this growing need for contactless transactions. These smart terminals provides seamless, hands-free experience for package recipients, and reduces the risk of virus transmission while picking up or returning packages.
Automated parcel delivery terminals eliminate face-to-face contact with delivery staff and follow social distancing guidelines. Customers can simply scan a QR code or enter a unique code to easily pick up their packages without any physical contact or signature. Terminals are regularly disinfected and maintained by operators to ensure a safe and hygienic environment for users.
Deploying automated delivery terminals during the pandemic has not only addressed security concerns, but also improved overall operational efficiency of the buinesses. Terminals streamline the delivery process, reduce the workload of delivery personnel, and minimize the possibility of delivery delays. Post the Covid 19 pandemic, contactless delivery will continue to be a key customer expectation. With the accelerated introduction of automated parcel delivery terminals during the pandemic, automated parcel delivery terminals have become a major player in the future of last-mile logistics, and thus, helping businesses and consumers to move beyond the current health crisis to this safe and convenient delivery solution.
Global Automated Parcel Delivery Terminals Market- Restraint
Delays or Malfunctions in the Terminals Can Impact Customer Satisfaction and Create Additional Operational Costs for Businesses
Maintenance and technical issues are important aspects in the operation of automated parcel delivery terminals. Regular maintenance is essential to ensure smooth functioning, and prevent breakdowns. This includes regular checks, maintenance and cleaning of device to keep it in optimum condition. Proactive monitoring of hardware, software, and connectivity ensures that any technical failures that may occur will be immediately identified and corrected. Delays and interruptions in automated terminals can lead to customer dissatisfaction, and damage the reputation of both the terminal operator and the company that uses it. Customers expect a smooth and efficient experience while using these devices, but inconvenience caused by technical issues can lead to a loss of trust and loyalty. Failure to resolve these issues in a timely manner can result in additional operating costs for businesses including onsite repairs, customer support, and potential compensation for affected customers.
Global Automated Parcel Delivery Terminals Market- Key Developments
In 2022, Nova Poshta, a postal and courier company, inaugurated an 18,000 square meter automated terminal in Dnipro, Ukraine. It is equipped with MHS Global and Equinox automated equipment. Construction of the terminal cost approximately US$32.5 million (€28.5 million), out of which, US$14 million (€13 million ) was provided by the European Bank for Reconstruction and Development (EBRD). The terminal has created 500 jobs, and the center operates 24 hours a day.
In March 2021, The BH QuickCollect solution, provided by Bell & Howell, an automated collection solutions provider, and Florence Corporation a U.S.-based smart locker manufacturer, announced a new sales and service partnership. The partnership includes addition of Florence Corporation's smart lockers to BH QuickCollect Solutions product portfolio. By using a single solution provider, North Americaretailers can quickly implement contactless pickup points and easily extend the capabilities of their current programs.
Global Automated Parcel Delivery Terminals Market- Impact of COVID-19
The COVID-19 crisis has affected almost every industry including automotive, manufacturing, semiconductors, and electronics. The global automated parcel delivery terminal market is experiencing significant volatility due to the unprecedented impact of the COVID-19 pandemic. While the initial epidemic caused supply chain disruptions and a decline in consumer activity, the ensuing surge in e-commerce and need for contactless delivery solutions created growth opportunities for the industry. Due to lockdowns and social distancing measures, consumers are looking for safer and more convenient ways to receive their packages, and this boosts demand for automated delivery terminals. Companies and logistics service providers have adapted quickly to changing conditions by expanding terminal networks and using advanced technology to ensure smooth, contactless operations. Moreover, the integration of cashless payment options further fueled the market growth. Despite the challenges posed by the pandemic, the automated delivery terminal market has demonstrated its resilience, and is poised for further growth as businesses and consumers adopt these efficient and safe delivery solutions.
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Key Trends and Analysis of the Global Automated Parcel Delivery Terminals market:
- Shipping/Logistics companies segment held a dominant position in 2022, and is projected to retain its dominance throughout the forecast period. Rising adoption of automation, and focus on enhanced customer experience can drive the market growth over the forecast period.
- Europe held a dominant position in the global automated parcel delivery terminals market in 2022, and is expected to maintain its dominance during the forecast period, owing to its well established infrastructure and rising demand for e-commerce
- North America automated parcel delivery terminals market is projected to exhibit the highest CAGR during 2022–2030
- Europe and Middle East& Africa are also expected to show significant growth during the forecast period, owing to increasing demand for contactless deliveries in these regions
- Some of the major players in the global automated parcel delivery terminals market are Winnsen Industry Co., Ltd., LL OPTIC (Loginpost), Keba AG, ENGY Company, Cleveron Ltd., ByBox Holdings Ltd., Neopost group, TZ Ltd., Smartbox Ecommerce Solutions Pvt. Ltd., and InPost S.A.