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  • Published On : Aug 2023
  • Code : CMI3530
  • Pages : 130
  • Formats :
      Excel and PDF
  • Industry : Smart Technologies

Global automated parcel delivery terminals market size was valued at US$ 746.9 Mn in 2022, exhibiting a compound annual growth rate (CAGR) of 12.8% from 2023 to 2030.

The Automated Parcel Delivery Terminals Market is a rapidly growing market driven by the increasing demand for efficient and contactless delivery solutions. These terminals, also known as automated lockers or smart lockers, offer a convenient and secure way for consumers to receive their parcels, while enabling businesses to streamline their last-mile delivery operations. The market's growth is fueled by several factors, including the rising e-commerce industry, urbanization, and the need for flexible and convenient delivery options. As consumers increasingly opt for online shopping, the demand for efficient and reliable parcel delivery solutions has surged. Automated parcel delivery terminals address this need by providing 24/7 accessibility, reducing delivery time, and eliminating the need for physical interaction with delivery personnel. Businesses across various sectors, including retail, logistics, and postal services, are adopting automated parcel delivery terminals to optimize their supply chain and enhance customer satisfaction. These terminals offer cost savings through reduced delivery attempts and a more streamlined delivery process.

 Global Automated Parcel Delivery Terminals Market- Regional Analysis

Europe held a dominant position in the global automated parcel delivery terminals market in 2022, followed by the North America and Asia Pacific region.    

Figure 1. Global Automated Parcel Delivery Terminals Market Share (%), By Region, 2022


Europe held a dominant position in the global automated parcel delivery terminals market in 2022, owing to increasing use of e-commerce and a well-developed logistics infrastructure.

Europe holds a large share of the global market for automated parcel delivery terminals, mainly due to the presence of well-known terminal manufacturers in the region. Europe benefits from a well-developed logistics infrastructure complemented by large logistics companies, driving the growth of automated parcel delivery terminals. Germany is the European market leader with a large number of operational terminals. Significant amounts of parcels have also been recorded in England and France. North America, on the other hand, is poised for impressive growth with a maturing e-commerce sector and increasing demand for efficient delivery solutions. The penetration of automated parcel delivery terminals in the Asia Pacific region is limited, but this trend is changing as new players enters the market and the market is expected to expand significantly. Increasing in cross-border e-commerce sales has led businesses to expand the use of these terminals in international shopping, and thus, driving global adoption and market growth.

Global Automated Parcel Delivery Terminals Market- Segmentation

Shipping /Logistics Companies segment is expected to dominate the global automated parcel delivery terminals market during the forecast period.

On the basis of deployment type, the market is segmented into indoor terminal and outdoor terminal.

Indoor terminal is an automated home delivery terminal that is installed indoors in shopping malls, supermarkets, office buildings, and others, and provides customers with convenient and safe delivery and return of parcels.

Outdoor terminal is installed in outdoor areas such as sidewalks and parking lots for accessible 24/7 parcel transactions, and thus, automated parcel delivery terminals are suitable for urban environments and public areas.

By ownership, the market is further segmented intro retailers, shipping & logistic companies, government organization, and others.

Owned and operated by retailers, automated delivery terminals streamline the last-mile delivery process and enhance customer convenience while shopping online.

Automated parcel delivery terminals owned by logistics service providers allows to efficiently manage parcel deliveries and optimize delivery network.

An automated home delivery terminal provided and operated by a government agency enable public services such as mail and parcel delivery in urban areas.

Figure 2. Global Automated Parcel Delivery Terminals Market Value (US$ Mn) Analysis and Forecast, By Ownership, 2022 


Global automated parcel delivery terminals market was valued at US$ 746.9 Million in 2022, and is expected to reach US$ 1,935.8 Million by 2030, exhibiting a CAGR of 12.8% between 2023 and 2030.

Global Automated Parcel Delivery Terminals Market- Key Competitors

Major players operating in the global automated parcel delivery terminals market include Winnsen Industry Co., Ltd., LL OPTIC (Loginpost), Keba AG, ENGY Company, Cleveron Ltd., ByBox Holdings Ltd., Neopost group, TZ Ltd., Smartbox Ecommerce Solutions Pvt. Ltd., and InPost S.A.

Global Automated Parcel Delivery Terminals Market- Recent Developments

  1. In November 2021, Venipak, a logistics and courier company, announced that it had invested US$ 4.3 Mn for expansion of automated parcel machines network by 600 Units in Baltics. In response to favorable consumer feedback on automated parcel machines, Venipak, an international parcel service, is allocating US$4.3 million towards the expansion of its parcel delivery network. This investment aims to meet the growing demand for convenient and efficient delivery options, further enhancing the company's services and customer experience As part of this investment plan, 600 new parcel terminals will be installed in Lithuania, Latvia ,and Estonia.
  2. In April 2021, Cleveron, a parcel delivery robotics company, launched its new unmanned semi-autonomous last mile delivery vehicle named the Cleveron 701. It is designed for retailers and logistics companies to boost last mile delivery solutions and efficiencies. Cleveron 701 enables businesses to meet the growing demand for same-day delivery driven by the recent acceleration of e-commerce and rapidly changing retail landscape.
  3. In November 2022, BEUMER Group, an automated material handling systems provider, received an order from Helthjem, a Norway-based express parcel business. This is the first time Helthjem has introduced automated sorting. This was done in close collaboration with BEUMER Group to select the right automation technology and systems for Helthjem's business.
  4. Quadient, a global company specializing in mailing equipment, business process automation, and customer experience management, partnered with Purolator, a prominent Canadian logistics provider, to install over 20 Parcel Pending smart locker systems at busy terminals in Canada. These automated lockers offer customers a secure and convenient way to retrieve packages round-the-clock, enhancing the delivery experience and increasing package visibility. During the 2021 holiday season, over 12,000 shipments were kept safe from adverse weather and theft, with customers taking only 15 seconds to collect their packages. The investment in smart parcel lockers demonstrates Purolator's commitment to improving customer experience and handling the surge in e-commerce package volumes.

Global Automated Parcel Delivery Terminals Market- Drivers

Growing Demand for Alternative Delivery Solutions

Global automated parcel delivery terminals market is expected to witness significant growth during the forecast period, due to rising demand for alternative delivery solutions. As e-commerce continues to expand at a rapid pace, so is parcel delivery, putting tremendous pressure on traditional delivery methods. Automated delivery terminals are an efficient and innovative solution that are strategically placed in congested areas such as shopping malls, airports, and train stations to provide consumers with unprecedented convenience and accessibility, regardless of opening hours or return times. This 24/7 accessibility perfectly meets the needs of busy city dwellers and contributes to overall customer satisfaction. The integration of cashless payment options via credit/debit cards ensures seamless and secure transactions, and thus, increases the appeal of these automated systems for both logistics service providers and consumers. For instance, on July 27 2023, Clevon, a global autonomous delivery startup, has introduced a commercial service in Northlake, Texas. The company manufactures self-driving robot carriers and collaborates with PostNet to offer delivery services to customers. After successful testing, the service is now accessible to local residents living near the PostNet office, providing convenient doorstep parcel deliveries. Scheduled between Monday and Friday, deliveries take place from 9 AM to 5 PM within a few miles radius.

Automated Parcel Delivery Terminals Mark Report Coverage

Report Coverage Details
Base Year: 2022 Market Size in 2023: US$ 833.9  Mn
Historical Data for: 2018 to 2020 Forecast Period: 2023 to 2030
Forecast Period 2023 to 2030 CAGR: 12.8% 2030 Value Projection: US$ 1,935.8  Mn
Geographies covered:
  • North America: U.S. and Canada
  • Latin America: Brazil, Argentina, Mexico, and Rest of Latin America
  • Europe: Germany, U.K., France, Italy, Russia, and Rest of Europe
  • Asia Pacific: China, India, Japan, Australia, South Korea, ASEAN, and Rest of Asia Pacific
  • Middle East & Africa: GCC Countries, South Africa, and Rest of Middle East & Africa
Segments covered:
  • By Deployment Type:  Indoor Terminal and  Outdoor Terminal
  • By Ownership: Retailers, Shipping/Logistics Companies, Government Organization, and Others
Companies covered:

Winnsen Industry Co., Ltd., LL OPTIC (Loginpost), Keba AG, ENGY Company, Cleveron Ltd., ByBox Holdings Ltd., Neopost group, TZ Ltd., Smartbox Ecommerce Solutions Pvt. Ltd., and InPost S.A.

Growth Drivers:
  • Growing demand for alternative delivery solutions 
  • Increasing cross-border e-commerce sales
Restraints & Challenges:
  • Package security and reliability issues

Increasing Cross-border E-commerce Sales

Increasing cross-border e-commerce sales is a major market driver for the global automated parcel delivery terminals market. As online cross-border shopping becomes more popular, consumers are looking for hassle-free and efficient shipping solutions for international purchases. Automated parcel delivery terminals provides a seamless and convenient way to receive parcels across borders, and thus, eliminates the complex and time-consuming customs clearance processes associated with traditional delivery methods. These terminals offer a secure and contactless method of receiving packages by ensuring a smooth and reliable experience for consumers. For logistics service providers, the introduction of automated terminals will help to optimize cross-border shipment management, reduce operational complexity, and improve overall efficiency. Rapidly growing trend of cross-border e-commerce has boosted  demand for automated home delivery terminals, and thus, driving the expansion and sophistication of this market on a global scale. For instance, on May 12, 2023, Peachtree Corners Ga. announced its partnership with Smartmile, a delivery services provider. Parcel delivery lockers may become a regular aspect of e-commerce infrastructure, necessitating planning and regulation by cities. To prepare for this potential future, Peachtree Corners, Ga., has partnered with Smartmile, a technology company focused on integrating deliveries for retailers and courier providers. Smartmile's technology platform can collaborate with any parcel delivery company, regardless of their system design. By connecting with parcel lockers, the technology facilitates alignment between various players, enabling the development of new and customer-centric services locally. Michelle van Weverwijk, head of marketing at Smartmile, emphasized the platform's ability to integrate different systems for improved efficiency.

Global Automated Parcel Delivery Terminals Market- Restraint

Package Security and Reliability Issues

Global automated parcel delivery terminal market is expected to face challenges related to parcel security and reliability during the forecast period. Increasing popularity of automated lockers can increase concerns about the security of packages stored in these terminals. Stolen or damaged packages can erode customer confidence in the system, and prevent these devices from being used for critical or high value deliveries. The reliability of automated systems including technical failures and operational errors can lead to delayed deliveries and failed pickups, and thus, further impacting customer satisfaction and the reputation of logistics service providers. To overcome these challenges, industry players must invest in robust security measures such as advanced monitoring systems and secure access protocols to effectively protect packets. Continuous monitoring and maintenance of terminals is essential to ensure smooth and reliable operations, minimize risks associated with baggage security, and improve the overall customer experience.
Despite the challenges, the global automated parcel delivery terminal market also presents significant opportunities for improvement and growth. Companies can address concerns about parcel security and reliability by investing in innovative technologies and best practices. Implementing advanced tracking and monitoring systems can enhance the security of packages stored in the terminals, providing real-time updates to customers and logistics providers. Additionally, regular maintenance and technical support can mitigate the risk of operational errors and delays, ensuring smooth and efficient terminal operations. As the industry evolves, collaboration between stakeholders can foster the development of standardized security protocols, enhancing customer confidence and trust in the automated parcel delivery system. By embracing these measures and continuously innovating, the market can address challenges effectively and reinforce its position as a reliable and convenient delivery solution for businesses and consumers alike.

Global Automated Parcel Delivery Terminals Market- Opportunity

Rising Parcel Delivery Points and APMS` Positive Impact on Last-Mile Logistics Sustainability

The expansion of parcel delivery points and the positive impact of automated parcel delivery machines (APMs) on the sustainability of last-mile logistics presents significant opportunities and advancements in the global automated parcel delivery terminal market. Increasing e-commerce is expected to boost demand for efficient last-mile delivery solutions and thus, boosting need for more parcel delivery points in urban and densely populated areas. Automated parcel delivery terminals offer a promising solution by providing secure and accessible parcel pickup and return points. Integration with APM makes last-mile logistics even more efficient and sustainable, reduces carbon footprint, and minimizes delivery vehicle traffic in congested inner-city areas. The interest in global expansion of automated parcel delivery terminals is on the rise, driven by companies and logistics service providers acknowledging the environmental and operational advantages they offer. Innovative technologies such as self-driving cars and smart parcel lockers could further transform the market, and offer exciting growth prospects, and thus, position self-delivery terminals as future key players in sustainable urban logistics. For instance, on February 22, 2023, Clevon, an autonomous delivery company, and ZF Friedrichshafen, a vehicle technology supplier, have joined forces to accelerate the implementation of integrated last-mile delivery services using driverless carriers in urban and on-yard settings. The collaboration involves combining Clevon's autonomous robotic courier technology with ZF's real-time AI-based fleet orchestration platform, Scalar. Scalar is a software-as-a-service platform that offers real-time fleet orchestration for various types of driverless vehicles, operating in different operational domains, and has already been successfully deployed on public roads under real traffic conditions. This partnership aims to advance the deployment and efficiency of driverless delivery services for enhanced last-mile logistics.

Global Automated Parcel Delivery Terminals Market- Impact of Coronavirus (Covid-19) Pandemic

The COVID-19 had impacted almost all industries such as automotive, manufacturing, semiconductor, electronics, and others. The global market for automated parcel delivery terminals has witnessed significant volatility due to the unprecedented impact of the COVID-19 pandemic. The initial outbreak of the epidemic led to supply chain disruptions and reduced consumer activity. However, the subsequent increase in e-commerce and demand for contactless delivery solutions presented growth prospects for the industry. Due to lockdowns and social distancing measures, consumers are looking for safer and more convenient ways to receive their packages, and this increases demand for automated delivery terminals. Companies and logistics service providers have adapted quickly to changing conditions by expanding terminal networks and deploying advanced technologies to ensure smooth and contactless operations. Moreover, the integration of cashless payment options further fueled the market growth. Despite the challenges posed by the pandemic, the automated delivery terminal market has proven its resilience, and is poised for further growth as businesses and consumers leverage these efficient and safe delivery solutions. For instance, Snapdeal, a major e-commerce company in India, has partnered with robotics startup Ottonomy.IO to experiment with fully automated robots for the last leg of their product delivery. Ottomy.IO's robot is specifically designed to operate on sidewalks and local streets without the need for human intervention. Equipped with cameras, sensors, and advanced AI algorithms, including a 3D LiDAR sensor, the robot ensures the secure and crowd-free delivery of products.

*Definition: Automated parcel delivery terminals, also known as automated lockers or automated parcel lockers, are self-service units that are designed to streamline the process of receiving and returning parcels. These terminals are typically installed in high-traffic locations such as shopping malls, supermarkets, train stations, airports, and other public areas. The main purpose of these terminals is to provide a convenient and safe way for individuals to pick up and drop off packages at any time.

Frequently Asked Questions

Global automated parcel delivery terminals market is estimated to surpass US$ 1,935.8 Million by 2030.

Major players operating in the market include Winnsen Industry Co., Ltd., LL OPTIC (Loginpost), Keba AG, ENGY Company, Cleveron Ltd., ByBox Holdings Ltd., Neopost group, TZ Ltd., Smartbox Ecommerce Solutions Pvt. Ltd., and InPost S.A.

Among ownership, the shipping/logistic companies segment held the dominant position in the market in 2022, and is expected to retain its dominance throughout the forecast period.

Increasing use of e-commerce is one of the major factors that is expected to drive the market growth over the forecast period.

The market is expected to exhibit a CAGR of 12.8% over the forecast period.

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