Table of Content - Business Process Outsourcing Market

In today’s fast-paced business environment, companies are always looking for ways to improve productivity and reduce costs. One way to do this is through outsourcing business processes. Business Process Outsourcing or BPO is the delegation of business tasks to third-party service providers, either local, nearshore or offshore. This can include administrative functions such as customer services, accounting and IT infrastructure, or front-end functions like sales and marketing. The most obvious benefit of BPO is that it allows a company to focus on core business functions while also saving money. The company can then free up valuable time and resources for important activities that drive revenue, such as attracting customers or creating innovative products.

Market Dynamics:

The business process outsourcing industry has grown quickly due to the many benefits it can offer to businesses. These benefits include reduced costs, specialized skills, greater agility and flexibility. These advantages are expected to accelerate growth of the global business process outsourcing market over the forecast period. The rising need for quality medical services is driving the demand for business process outsourcing services in healthcare sector. It has led to the hospitals focusing more on improving their operational efficiency by outsourcing various non-core processes such as insurance claims, patient records, and other administrative tasks

However, concerns around data security, and lack of skilled professionals are the factors expected to impede growth of the global business process outsourcing market over the forecast period.

Key features of the study:

This report provides in-depth analysis of the global business process outsourcing market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period (2023–2030), considering 2022 as the base year
It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players
It profiles key players in the global business process outsourcing market based on the following parameters – company highlights, products portfolio, key highlights, financial performance, and strategies
Key companies covered as a part of this study include Accenture, Teleperformance SE, Infosys Limited (Infosys BPM), WNS (Holdings) Ltd., HCL Technologies Limited, AMDOCS, CBRE Group Inc., Sodexo, NCR Corporation, TTEC Holdings, Inc., Wipro Limited, and Capgemini.
Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
The global business process outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global business process outsourcing market

Detailed Segmentation:

Global Business Process Outsourcing Market, By Service Type:
- Finance & Accounting
- Human Resource
- Knowledge Process Outsourcing
- Procurement & Supply Chain
- Customer Services
- Others
Global Business Process Outsourcing Market, By End-Use:
- BFSI
- Healthcare
- Manufacturing
- IT & Telecommunication
- Retail
- Others
Global Business Process Outsourcing Market, By Region:
- North America
- Europe
- Asia Pacific
- Latin America
- Middle East and Africa
Company Profile:
- Accenture
- Infosys Limited (Infosys BPM)
- HCL Technologies Limited
- CBRE Group Inc.
- NCR Corporation
- Wipro Limited
- Capgemini
- TTEC Holdings, Inc.
- Sodexo
- AMDOCS
- WNS (Holdings) Ltd.
- Teleperformance SE

Table of Contents

Research Objectives and Assumptions
- Research Objectives
- Assumptions
- Abbreviations
Market Purview
- Report Description
  - Market Definition and Scope
- Executive Summary
  - Market Snapshot, By Service Type
  - Market Snapshot, By End-Use
  - Market Snapshot, By Region
- Coherent Opportunity Map (COM)
Market Dynamics, Regulations, and Trends Analysis
- Market Dynamics
  - Drivers
    - Rise in popularity of cloud computing
    - Increasing shift to outsourcing services
  - Restraints
    - Increasing concerns around security
    - Diversity of process
  - Opportunities
    - Growing focus on multi-workflow scheduling
- Impact Analysis
- Key Highlights
- Regulatory Scenario
- Product launch/Approvals
- PEST Analysis
- PORTER’s Analysis
- Merger and Acquisition Scenario
Global Business Process Outsourcing Market – Impact of Coronavirus (COVID-19) Pandemic
- COVID-19 Epidemiology
- Supply Side and Demand Side Analysis
- Economic Impact
Global Business Process Outsourcing Market , By Service Type, 2018-2030, (US$ Bn)
- Introduction
  - Market Share Analysis, 2023 and 2030 (%)
  - Y-o-Y Growth Analysis, 2018 – 2030
  - Segment Trends
- Finance & Accounting
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
- Human Resource
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
- Knowledge Process Outsourcing
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
- Procurement & Supply Chain
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
- Customer Services
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
- Others
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
Global Business Process Outsourcing Market, By End-Use, 2018-2030, (US$ Bn)
- Introduction
  - Market Share Analysis, 2023 and 2030 (%)
  - Y-o-Y Growth Analysis, 2018– 2030
  - Segment Trends
- BFSI
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
- Healthcare
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
- Manufacturing
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
- IT & Telecommunication
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
- Retail
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
- Others
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
Global Business Process Outsourcing Market, By Region, 2018-2030, (US$ Bn)
- Introduction
  - Market Share Analysis, By Country, 2023 and 2030 (%)
  - Y-o-Y Growth Analysis, For Country 2018–2030
  - Country Trends
- North America
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  - Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)
- Europe
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  - Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)
- Asia Pacific
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  - Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)
- Latin America
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  - Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)
- Middle East & Africa
  - Introduction
  - Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  - Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)
Competitive Landscape
- Accenture
  - Company Highlights
  - Product Portfolio
  - Key Developments
  - Financial Performance
  - Strategies
- Infosys Limited (Infosys BPM)
  - Company Highlights
  - Product Portfolio
  - Key Highlights
  - Financial Performance
  - Strategies
- HCL Technologies Limited
  - Company Highlights
  - Product Portfolio
  - Key Highlights
  - Financial Performance
  - Strategies
- CBRE Group Inc.
  - Company Highlights
  - Product Portfolio
  - Key Highlights
  - Financial Performance
  - Strategies
- NCR Corporation
  - Company Highlights
  - Product Portfolio
  - Key Highlights
  - Financial Performance
  - Strategies
- Wipro Limited
  - Company Highlights
  - Product Portfolio
  - Key Highlights
  - Financial Performance
  - Strategies
- Capgemini
  - Company Highlights
  - Product Portfolio
  - Key Highlights
  - Financial Performance
  - Strategies
- TTEC Holdings, Inc.
  - Company Highlights
  - Product Portfolio
  - Key Highlights
  - Financial Performance
  - Strategies
- Sodexo
  - Company Highlights
  - Product Portfolio
  - Key Highlights
  - Financial Performance
  - Strategies
- AMDOCS
  - Company Highlights
  - Product Portfolio
  - Key Highlights
  - Financial Performance
  - Strategies
- WNS (Holdings) Ltd.
  - Company Highlights
  - Product Portfolio
  - Key Highlights
  - Financial Performance
  - Strategies
- Teleperformance SE
  - Company Highlights
  - Product Portfolio
  - Key Highlights
  - Financial Performance
  - Strategies
- Analyst Views
Section
- Research Methodology
- About us

*Browse 24 market data tables and 28 figures on “Global Business Process Outsourcing Market” - Global forecast to 2030

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