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Customer communications management (CCM) is a type of software that enables organizations for the management of customer communications across a variety of media. It includes email, printed documents, text messages, and web pages. Customer communication management (CCM) enhances the creation, delivery, storage, and retrieval of outbound communications. This includes new product introductions, marketing, renewal notification, bill and payment notification, and claims correspondence and documentation. The CCM Software market has developed from the convergence of output management technologies and document composition & generation. Thus, the customer communication management market is expected to witness a paradigm shift in growth trends during the forecast period.

Market Dynamics

Advent of novel and cutting-edge communication channels has made customer communication more and more dynamic. Currently, various organizations are focused on diverse and different communication channels, in order to reinforce their presence across various platforms. As a result of this, customers can be connected across the world. Moreover, the growing focus on context-enriched information and multi-channel output. CCM service providers are focused on delivering high-quality information to their users. Increasing technological advancements and high penetration of cloud technologies across various industries are boosting the demand for context-enriched information through social analytics. Moreover, growing demand for personalization in customer communication is expected to boost growth of the market in the near future.

Market Taxonomy

This report segments the global customer communication management market on the basis of by solution, enterprise size, by deployment model, by end use industry, and region. On the basis of solution, the global customer communication management market is segmented into Software Suite, Managed CCM Services, and Other Services (Consulting, Integration and Maintenance). On the basis of deployment model, global customer communication management market is segmented into on-premises and cloud. On the basis of enterprise size, global customer communication management market is segmented into Large Enterprises and Small and Medium Enterprises. On the basis of end use industry, global customer communication management market is segmented into Healthcare, BFSI, IT & Telecom, E-commerce and Retail, Hospitality and Travels, Government & Utilities, and Others (Education, Entertainment, and Media).  On the basis of region, global customer communication management market is segmented into North America, Latin America, Europe, APAC, Middle East and Africa.

Key features of the study:

  • This report provides an in-depth analysis of the global customer communication management market  and provides market size (US$ million) and compound annual growth rate (CAGR %) for the forecast period (2019-2027), considering 2018 as the base year
  • It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players
  • It profiles leading players in the global customer communication management market based on the following parameters – regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans
  • Key companies covered in the global customer communication management market includes Newgen Software, Adobe Systems Inc., Xerox Corporation, Cincom Systems Inc., Pitney Bowes, Inc., Doxee S.p.A., Oracle Corporation, EMC Corporation (Dell), OpenText Corp., and HP Enterprise
  • These key market players are focusing on collaboration strategy with other market leaders to innovate and launch new products to meet the increasing needs and requirements of consumers.
  • Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology upgradation, market expansion, and marketing tactics
  • The global customer communication management market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts
  • Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the global customer communication management market.

Detailed Segmentation:

  1. Global Customer communication management Market, By Solution
  • Software Suite
  • Managed CCM Services
  • Other Services (Consulting, Integration, and Maintenance)
  1. Global Customer communication management Market ,By Enterprise Size
  • Large Enterprises
  • Small and Medium Enterprises
  1. Global Customer communication management Market ,By Deployment Model
  • On-premise
  • Cloud
  1. Global Customer communication management Market ,By End-Use Industry
  • Healthcare
  • BFSI
  • IT & Telecom
  • E-commerce and Retail
  • Hospitality and Travels
  • Government & Utilities
  • Others (Education, Entertainment, and Media)
  1. Global Customer communication management Market ,By Region
  • North America
  • Latin America
  • Europe
  • APAC
  • Middle East and Africa
  • Company Profiles
    • Newgen Software*
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Key Strategies
      • Recent Developments
      • Future Plans
    • Adobe Systems Inc.
    • Xerox Corporation
    • Cincom Systems Inc.
    • Pitney Bowes, Inc.
    • Doxee S.p.A.
    • Oracle Corporation
    • EMC Corporation (Dell)
    • OpenText Corp.
    • HP Enterprise.

*Browse all the market data tables and figures on “Global Customer Communication Management Market - Forecast to 2027”

Table of Contents

  1. Research Objectives and Assumptions
    • Research Objectives
    • Assumptions
    • Abbreviations
  2. Market Purview
    • Report Description
      • Market Definition and Scope
    • Executive Summary
      • Market Snippet, By Solution
      • Market Snippet, By End Use Industry
      • Market Snippet, By Deployment Model
      • Market Snippet, By End-Use Industry
      • Market Snippet, By Region
    • Coherent Opportunity Map (COM)
  3. Market Dynamics, Regulations, and Trends Analysis
    • Market Dynamics
      • Drivers
      • Restraints
      • Market Opportunities
    • Regulatory Scenario
    • Industry Trend
    • Merger and Acquisitions
    • New system Launch/Approvals
  4. Global Customer Communication Management Market, By Solution, 2017-2027  (US$ Million)
    • Introduction
      • Market Share Analysis, 2017 and 2027 (%)
      • Segment Trends
    • Software Suite
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Managed CCM Services
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Other Services (Consulting, Integration, and Maintenance)
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
  5. Global Customer Communication Management Market, By Enterprise Size, 2017-2027  (US$ Million)
    • Introduction
      • Market Share Analysis, 2017 and 2027 (%)
      • Segment Trends
    • Large Enterprises
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Small and Medium Enterprises
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
  6. Global Customer Communication Management Market, By Deployment Model, 2017-2027 (US$ Million)
    • Introduction
      • Market Share Analysis, 2017 and 2027 (%)
      • Segment Trends
    • On-premise
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Cloud
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
  7. Global Customer Communication Management Market, By End-Use Industry, 2017-2027 (US$ Million)
    • Introduction
      • Market Share Analysis, 2017 and 2027 (%)
      • Segment Trends
    • Healthcare
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • BFSI
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • IT & Telecom
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • E-commerce and Retail
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Hospitality and Travels
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Government & Utilities
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Others
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
  8. Global Customer Communication Management Market, By Region, 2017-2027  (US$ Million)
    • Introduction
      • Market Share Analysis, By Region, 2017 and 2027 (%)
    • North America
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Enterprise Size, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Deployment Model, 2019–2027 (US$ Million)
      • Market Size and Forecast, By End-Use Industry, 2019–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • U.S.
        • Canada
    • Europe
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Enterprise Size, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Deployment Model, 2019–2027 (US$ Million)
      • Market Size and Forecast, By End-Use Industry, 2019–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • U.K.
        • Germany
        • Italy
        • France
        • Russia
        • Rest of Europe
    • APAC
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Enterprise Size, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Deployment Model, 2019–2027 (US$ Million)
      • Market Size and Forecast, By End-Use Industry, 2019–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • China
        • India
        • Japan
        • ASEAN
        • Australia
        • South Korea
        • Rest of Asia Pacific
    • Latin America
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Enterprise Size, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Deployment Model, 2019–2027 (US$ Million)
      • Market Size and Forecast, By End-Use Industry, 2019–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • Brazil
        • Argentina
        • Mexico
        • Rest of Latin America
    • Middle East and Africa
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Enterprise Size, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Deployment Model, 2019–2027 (US$ Million)
      • Market Size and Forecast, By End-Use Industry, 2019–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • GCC Countries
        • South Africa
        • Rest of the Middle East and Africa
  9. Competitive Landscape
    • Company Profiles
      • Newgen Software
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Adobe Systems Inc.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Xerox Corporation
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Cincom Systems Inc.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Pitney Bowes, Inc.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Doxee S.p.A.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Oracle Corporation
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • EMC Corporation (Dell)
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • OpenText Corp.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • HP Enterprise.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
  10. Section
    • References
    • Research Methodology
    • About us and Sales Contact

*Browse market data tables and figures on “Global Customer Communication Management Market-forecast to 2027”.

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