Genpact has partnered with Nestlé Business Solutions (NBS) to set up a new Global Capability Center (GCC) in Hyderabad, India. Genpact will use its experience in business processes, AI, automation, as well as digital technologies to aid Nestlé improve and simplify its global business work. The new center will focus on high digital adoption, improving operational visibility, as well as making business processes efficient with consistent across global network of Nestlé.
The Hyderabad GCC will use AI, agentic AI, and other advanced technologies to support continuous improvement in business processes. Genpact will provide process intelligence, data expertise, and technology solutions to help Nestlé achieve faster digital transformation and better business performance.
According to Coherent Market Insights, the Business Process Outsourcing Market is expected to grow at a CAGR of 9.6% from 2026 to 2033. Currently, the market is at USD 368.12 Bn in 2026 and is expected to be around USD 699.31 Bn by 2033. The market is fueled by the growing focus of organizations on enhancing business agility and surviving the continuously changing business dynamics. In addition, increased efficiency and productivity of the firms, reduced time to market for new products, and the need to lower costs are also driving the Business Process Outsourcing market. Further, the increasing use of SaaS-based solutions and the rapid adoption of process automation are accelerating the business process outsourcing market growth.
"This partnership reflects how leading global enterprises are reimagining business services as technology-enabled, data-driven operations," said Tarun Chopra, Unit Leader, Consumer Goods, Genpact. "By combining Nestlé's global scale with Genpact's process intelligence and expertise in data, AI and automation, NBS Hyderabad will be a center designed to drive consistency, agility, and measurable business impact."
"NBS Hyderabad represents a positive next chapter in our growth journey. As we build stronger capabilities in a market like India, our people, partners and vendors will remain central to this journey," said Luca Fichera, Head of Nestlé Business Solutions. "This reflects our confidence in India's talent and capabilities, and our commitment to building a more agile, scalable and technology-enabled services network for Nestlé. With Hyderabad's strong ecosystem and Genpact's proven expertise, we are well placed to deliver greater value, consistency and innovation."
Source
Press Release: Genpact
Company: Genpact
