Kuailu Tech has announced a major upgrade to its Kuailu Cloud AI-CRM platform, designed to help small and mid-sized manufacturers (SMEs) in Southeast Asia improve customer management, automate sales tasks, and better coordinate between sales and production.
This upgraded platform tackles common problems faced by manufacturers in Singapore, Hong Kong, Malaysia, Thailand, and Vietnam, such as scattered customer data, manual follow-up work, and limited visibility across their sales and production processes. With this new release, Kuailu Cloud AI-CRM becomes one of the most complete CRM solutions for manufacturers in the region, bringing quick setup without the high cost or complexity of conventional enterprise systems.
Key new features include:
- 360° Unified Customer Intelligence, which integrates real-time data from distributors, partners, service teams, as well as customers, into one easy-to-understand view.
- AI-Enhanced Sales Automation, which helps forecast sales, reminds teams to follow up automatically, and provides tools to speed up sales tasks.
Manufacturers in industries like precision engineering, industrial components, metal fabrication, and consumer goods have already seen great results with the upgraded system, such as:
- A 40% increase in repeat purchases
- A 60% reduction in service-related costs
- Sales-to-production coordination 85% faster
- Customer churn consistently below 8%.
According to Coherent Market Insights, the Global Manufacturing Market is expected to grow at a CAGR of 4.9% from 2025 to 2032. Currently, the market is at USD 14.85 Tn in 2025 and is expected to be around USD 20.76 Tn by 2032. The manufacturing market is experiencing several key trends, including the increasing adoption of Industry 4.0 technologies such as artificial intelligence, robotics, and the Internet of Things (IoT). These technologies are driving automation, increasing efficiency, and making possible more flexible and customizable production processes.
"These results highlight the transformative potential of accessible, AI-driven systems for the manufacturing sector," said Kuailu Tech's Product Strategy Lead. "SMEs across Southeast Asia often operate with limited digital infrastructure. Our upgraded AI-CRM offers a powerful, easy-to-adopt platform that delivers measurable improvements within weeks."
Source:
Press Release: Kuailu Tech
Company: Kuailu Tech