ServiceTrade, a software provider for commercial service contractors has unveiled ServiceTrade Smart Insights. This is ServiceTrade’s latest AI-powered analytics and business intelligence solution built directly into the ServiceTrade platform.
Designed particularly for fire and public safety, HVAC and mechanical contractors, Smart Insights delivers real-time, enterprise-grade analytics, helping business leaders measure profitability, productivity and operational health.
It utilizes AI-enabled, data-driven decisions without relying on disconnected spreadsheets or expensive bolt-on BI tools.
Commercial service contractors face increasing labor shortages, growing demands, business complexity and escalating customer expectations.
With Smart Insights, commercial service contractors gain:
- Always-current intelligence: Real-time analytics surface trends in job profitability, technician performance, and important business metrics.
- Natural language, AI-powered interface: Ask detailed questions in plain English and instantly receive actionable insights—no technical expertise required.
Data you can trust: ServiceTrade’s unique Data Error Detection is designed to ensures clean, reliable metrics by flagging information gaps before they impact reporting or decision making.
Automated reporting and dashboards: Out-of-the-box dashboards provide instant insights and scheduled reports allow you to keep leadership aligned and up to date.
Scalability: Whether a contractor is building KPI discipline or running multi-division operations, Smart Insights provides the detail needed for better day-to-day decisions and long-term strategies.
According to ServiceTrade, Smart Insights was built to meet this need, giving contractors a field service management platform with embedded business intelligence that improves revenue per technician, increases revenue and enables operational efficiency.
Executive Statement
According to Brook Bock, Chief Product Officer at ServiceTrade, Contractors shouldn’t need a team of analysts or hours of manual reporting to understand what’s driving their business. Smart Insights brings AI-powered analytics directly into the ServiceTrade platform, which they use to run their business every day. Leaders can identify, track and understand current and historical key performance data in real-time for better decision-making. Armed with this intelligence, they can optimize operations, focus on profitable growth and achieve enterprise scalability.
