A B2B communication refers to any communications between businesses as opposed to between businesses and clients or clients and clients. B2B communications can take place in any form with telecommunications providers maintaining systems that transfer data, sound, text, voice, and video. This telecommunication platform is typically used by marketers to boost the company’s presence within the industry and ascertain networking opportunities. A B2B telecommunication platform offers a robust view where the data and statistics related to financial information, cases, and orders is offered to customers. Thus, this enables easy management of most complex hierarchies that represent structure of an organization. Moreover, it provide access to a detailed reporting and set-up a real-time control over service usage.

The global B2B telecommunication market was valued at US$ 37,668.7 Mn in 2018 and is expected to grow at a CAGR of 14.0% during the forecasted period (2019-2027).

Market Dynamics- Driver

  1. Growing practice of latest technologies including cloud, IoT, VoIP, etc. is expected to drive growth of the global B2B telecommunication market during the forecast period

Key players in the market are focused on offering services such as cloud and internet to enterprises, in order to facilitate growing demand for said services for business applications. For instance, in June 2019, Poly launched ‘Polycom Studio’, which is a business-class video conferencing solution, which is compatible with Google Meet, Microsoft Teams, Zoom, and more. Moreover, advent of high-speed broadband services offered by telecommunication providers has led to early adoption of technology-based solutions such as online banking, M-commerce, and more by companies. Thus, these factors are expected to drive the global B2B telecommunication market growth during the forecast period.

  1. Increasing implementation of social media platforms among business owners is expected to propel the global B2B telecommunication market over the forecast period

Business owners in the industry are increasingly adopting social media, mobile, analytics, and cloud or also referred as SMAC technology, in order to expand the business scope. Moreover, business owners are focused on implementing cloud-based business applications, mobile payments, mobile-based commerce, and NFC for financial transaction, which in turn, is expected to propel the market growth in the near future.

North America region dominated the global B2B telecommunication market in 2018, accounting for 29.3% share in terms of value, followed by Europe and Asia Pacific, respectively

B2B Telecommunication  | Coherent Market Insights

Source: Coherent Market Insights

Market Restraints

  1. Lack of security solutions related to latest technology is expected to restrict adoption of B2B telecommunication services, thereby restrain the global B2B telecommunication market growth during the forecast period

The business owners in various industries are hesitant towards adopting advanced technological solutions, owing to growing security issues. Growing risk of security breaches coupled with cyber theft are expected to restrain growth of the market. Moreover, these services are managed by third-party services for day-to-day operations, which has increased incidence of data theft, loss of data, and information leak. Although several telecommunication providers are offering advanced security services, in order to cater increasing demand for security solutions, there still exists risk of data theft.

  1. Lack of organizational swiftness in the service offered by B2B telecommunications providers is expected to restrain growth of the global B2B telecommunication market in the near future

Although B2B telecommunication providers have incorporated IT services, lack of automation and integrated support system are unable to offer the service for longer period. Moreover, service providers are unable to provide enhanced IT services due to limited budget and complicated business structure. This, in turn, is expected to hinder the market growth over the forecast period.

Market Opportunities

  1. Advent of IoT and M2M technology is expected to offer lucrative growth opportunities for market players

Internet of Things or IoT is of the rapidly growing technology that has gained significant traction in the recent past. Major telecommunication providers in the market are offering IoT-based services to organizations, since it is cost-efficient and offer other benefit including machine-to-machine communication, wireless transactions, and more. Thus, growing adoption of IoT-based solutions is expected to offer excellent growth opportunities for market players in the near future.

  1. Growing demand for IT service among business owners is expected to offer conducive business opportunities for market

As organizations are adopting latest technologies to enhance their businesses, it has encouraged telecommunication providers to incorporate IT applications into their service. Due to this, the burden of hardware and other complexities business have reduced significantly. Thus, rising demand to IT applications is expected to offer lucrative growth opportunities for market players in the near future.

B2B Telecommunication  | Coherent Market Insights

Source: Coherent Market Insights

Market Trends

  1. Growing adoption of unified solutions is one of the major trends in the market

Business owners in various industries are facing major challenges related to stand-alone communication. This, in turn, has led to adoption of unified communication services. This includes fixed-mobile convergence and video conferencing that are extensively adopted by market players. Such services are offered by telecommunication companies, in order to reduce operational complexities. For instance, Telefonica S.A., a Spain-based telecommunication service provider implemented Telepresence, a solution offered for unified communication services for BBVA, in order to reduce travelling cost for its employees between Mexico and Spain by providing internet-based telecommunications.

  1. Small- and medium-sized enterprises are increasing adopting B2B telecommunication services

Growing adoption of B2B telecommunication services by small- and medium-sized enterprises, owing to availability of internet-based services and cloud-based technology is expected to be a major trend in the market. These technologies are cost-efficient and can support daily operations and also enhance business applications. For instance, in 2016, Tata Teleservices limited, an Indian telecommunication provider, gained around 30% overall revenue by offering B2B services including cloud-based conferencing, social media integration, and other SMEs.

Segment information:

In Global B2B telecommunication market, by solution segment cloud solution sub-segment dominated the global B2B telecommunication market in 2018, accounting for 49.3% share in terms of value, followed by unified communication and collaboration sub-segment and VoIP sub-segment, respectively.

B2B Telecommunication  | Coherent Market Insights

Source: Coherent Market Insights

Value Chain Analysis:

Information Technology Providers 

  • Microsoft Corp.
  • Cisco Systems, Inc.
  • com.
  • IBM Corp.

Distributers & Channel Partners

  • Channel Partners
  • Distributers

End Users & OEM

  • BFSI
  • Healthcare
  • Media and Entertainment
  • Government
  • Energy and Utility
  • Retail
  • Transportation and Logistics
  • Others

Telecommunication Service Provider

  • Verizon Enterprise
  • Deutsche Telecom AG
  • AT&T, Inc.
  • Vodafone Group PLC
  • Telstra Corporation Limited

Competitive Section

Key companies operating in the global B2B telecommunication market are Telstra Corporation Limited, Verizon Communications, Inc., Telefonica, S.A., Deutsche Telekom AG, Sprint Corporation (SoftBank Group Corporation), AT&T Inc., Vodafone Group PLC, NTT Communications Corporation, and Orange S.A.

Key Developments

  1. Key companies in the market are focused on offering advanced services to enterprises, in order to gain competitive edge in the market. For instance, in June 2019, Telefonica, S.A., a Spain-based provider of integrated communication for B2B market, announced that it will offer Google Cloud Solutions companies around the world, in order to help them accelerate their digital transformation.
  2. Key companies in the market are focused on business expansion, in order enhance their market presence. For instance, in November 2019, Sprint Corporation inaugurated telecom infra project community lab for OpenRAN 5G NR, in order to accelerate of 5G small cells and macro cells.

Business to business (B2B) communication refers to any communications between businesses and clients; business and business or clients and clients. In B2B telecommunication can be defined as communication done between businesses and clients in the form of text, audio, video, voice, or data. B2B telecommunications platform delivers a holistic prospective for stats, data, cases, and orders, in order to augment the company’s presence in the industry. The B2B telecommunication helps companies to manage service level agreements and offers real-time control over service usage.

Market Dynamics

Now a days, the companies has expanded their businesses across the globe. The companies has their various operating departments spread across various countries. The internal communication between these operating departments is very crucial for companies. Owing to this the need of b2b telecommunication has been increased drastically in recent years as it boosts internal operational collaboration, efficiencies, and processes by integrating and sharing data across departmental and/or geographic boundaries. It also helps in gaining the insights from the real-time data, which further help the organizations to create a custom message for every customer and communicate with them at a time when they are looking for relevant information. Moreover, the B2B telecommunication has helped companies to reduce their travel expense as they can use teleconferencing instead of face to face meetings.

Moreover, with the increasing adoption of IoT, the business owners in the industry are increasingly adopting social media, mobile, analytics, and cloud or also referred as SMAC technology, in order to expand the business scope which is expected to fuel the global B2B telecommunication market.

Market Taxonomy

This report segments the global B2B telecommunication market on the basis of solution, end user, and vertical. On the basis of solution, the global B2B telecommunication market is segmented into unified communication and collaboration, VoIP, WAN, cloud services and M2M communication. On the basis of end used, the market is segmented into small & medium enterprise (SMEs) and large enterprise. On the basis of vertical, the market is segmented into BFSI, healthcare, media and entertainment, government, energy and utility, retail, transportation and logistics and others.

Key features of the study:

  • This report provides an in-depth analysis of the Global B2B telecommunication market and provides market size (US$ Million) and Compound Annual Growth Rate (CAGR %) for the forecast period (2019 – 2027), considering 2018 as the base year
  • It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players
  • It profiles leading players in the global B2B telecommunication market based on the following parameters – regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans
  • Key companies covered as a part of this study Telstra Corporation Limited, Verizon Communications, Inc., Telefonica, S.A., Deutsche Telekom AG, Sprint Corporation (SoftBank Group Corporation), AT&T Inc., Vodafone Group PLC, NTT Communications Corporation, and Orange S.A.
  • Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology up-gradation, market expansion, and marketing tactics
  • The global B2B telecommunication market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts
  • Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the global B2B telecommunication market

Detailed Segmentation:

  •  Global B2B Telecommunication Market, By Solution:
    • Unified Communication and Collaboration
    • VoIP
    • WAN
    • Cloud Services
    • M2M Communication
  •  Global B2B Telecommunication Market, By End User:
    • Small & Medium Enterprise
    • Large Enterprise
  •  Global B2B Telecommunication Market, By Vertical:
    • BFSI
    • Healthcare
    • Media and Entertainment
    • Government
    • Energy and Utility
    • Retail
    • Transportation and Logistics
    • Others
  • Company Profiles
    • Telstra Corporation Limited *
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Key Strategies
      • Recent Developments
      • Future Plans
    • Verizon Communications, Inc.
    • Telefonica, S.A.
    • Deutsche Telekom AG
    • Sprint Corporation (SoftBank Group Corporation)
    • AT&T Inc.
    • Vodafone Group PLC
    • NTT Communications Corporation
    • Orange S.A.

*Browse all the market data tables and figures on "Global B2B telecommunication Market - Forecast to 2027”

Table of Contents

  1. Research Objective and Assumption
    • Research Objectives
    • Assumptions
    • Abbreviations
  2. Market Purview
    • Report Description
      • Market Definition and Scope
    • Executive Summary
      • Market Snippet, By Solution
      • Market Snippet, By End-user
      • Market Snippet, By Vertical
      • Market Snippet, By Region
    • Coherent Opportunity Map (COM)
  3. Market Dynamics, Regulations, and Trends Analysis
    • Market Dynamics
      • Drivers
      • Restraints
      • Market Opportunities
      • Regulatory Scenario
      • Industry Trend
      • Merger and Acquisitions
      • New system Launch/Approvals
      • Value Chain Analysis
      • Porter’s Analysis
      • PEST Analysis
  4. Global B2B Telecommunication Market, By Solution, 2017-2027  (US$ Million)
    • Introduction
      • Market Share Analysis, 2017 and 2027 (%)
      • Segment Trends
    • Unified Communication and Collaboration
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • VoIP
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • WAN
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Cloud Services
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • M2M Communication
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
  5. Global B2B Telecommunication Market, By End-user, 2017-2027  (US$ Million)
    • Introduction
      • Market Share Analysis, 2017 and 2027 (%)
      • Segment Trends
    • Small and Medium Enterprises
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Large Enterprises
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
  6. Global B2B Telecommunication Market, By Vertical, 2017-2027  (US$ Million)
    • Introduction
      • Market Share Analysis, 2017 and 2027 (%)
      • Segment Trends
    • BFSI
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Healthcare
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Media and Entertainment
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Government
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Energy and Utility
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Retail
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Transportation
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
    • Others
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Million)
  7. Global B2B Telecommunication Market, By Region, 2017-2027  (US$ Million)
    • Introduction
      • Market Share Analysis, By Region, 2017 and 2027 (%)
    • North America
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Million)
      • Market Size and Forecast, By End-user, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Vertical, 2019–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • U.S.
        • Canada
    • Europe
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Million)
      • Market Size and Forecast, By End-user, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Vertical, 2019–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • U.K.
        • Germany
        • Italy
        • France
        • Russia
        • Rest of Europe
    • Asia Pacific
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Million)
      • Market Size and Forecast, By End-user, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Vertical, 2019–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • China
        • India
        • Japan
        • ASEAN
        • Australia
        • South Korea
        • Rest of Asia Pacific
    • Latin America
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Million)
      • Market Size and Forecast, By End-user, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Vertical, 2019–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • Brazil
        • Argentina
        • Mexico
        • Rest of Latin America
    • Middle East and Africa
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Million)
      • Market Size and Forecast, By End-user, 2019–2027 (US$ Million)
      • Market Size and Forecast, By Vertical, 2019–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • Israel
        • GCC Countries
        • South Africa
        • Rest of the Middle East and Africa
  8. Competitive Landscape
    • Company Profiles
      • Telstra Corporation Limited
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Verizon Communications, Inc
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Telefonica, S.A.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Deutsche Telekom AG
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Sprint Corporation (SoftBank Group Corporation)
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • AT&T Inc
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Vodafone Group PLC
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • NTT Communications Corporation
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Orange S.A.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
    • Analyst Views
  9. Section
    • References
    • Research Methodology
    • About us and Sales Contact

*Browse 60 market data tables and 40 figures on "B2B Telecommunication Market - Global forecast to 2027”.

Research Methodology

Coherent Market Insights followsa comprehensive research methodology focused on providing the most precise market analysis. The company leverages a data triangulation model which helps company to gauge the market dynamics and provide accurate estimates. Key components of the research methodologies followed for all our market reports include:

  • Primary Research (Trade Surveys and Experts Interviews)
  • Desk Research
  • Proprietor Data Analytics Model

In addition to this, Coherent Market Insights has access to a wide range of the regional and global reputed paid data bases, which helps the company to figure out the regional and global market trends and dynamics. The company analyses the industry from the 360 Degree Perspective i.e. from the Supply Side and Demand Side which enables us to provide granular details of the entire ecosystem for each study. Finally, a Top-Down approach and Bottom-Up approach is followed to arrive at ultimate research findings.


Data Triangulation Methodology | Coherent Market Insights

Coherent Market Insights desk research is based on a principle set of research techniques:

  • National level desk research: It Includes research analysis of regional players, regional regulatory bodies, regional trade associations, and regional organization.
  • Multinational level desk research: The research team keeps a track of multinational players, global regulatory bodies, global trade associations, and global organization.

Coherent Market Insights has a large amount of in-house repository of industry database. This is leveraged as a burner for initiating a new research study. Key secondary sources include:

  • Governmental bodies, National and international social welfare institutions, and organizations creating economic policies among others.
  • Trade association, National and international media and trade press.
  • Company Annual reports, SEC filings, Corporate Presentations, press release, news, and specification sheet of manufacturers, system integrators, brick and mortar - distributors and retailers, and third party online commerce players.
  • Scientific journals, and other technical magazines and whitepapers.

Market Analysis | Coherent Market Insights

Preliminary Data Mining

The raw data is obtained through the secondary findings, in house repositories, and trade surveys. It is then filtered to ensure that the relevant information including industry dynamics, trends, and outlook is retained for further research process.

Data Standardization

Holistic approach is used to ensure that the granular and uncommon parameters are taken into consideration to ensure accurate results. The information from the paid databases are further combined to the raw data in order to standardize it.

Coherent Statistical model

We arrive at our final research findings through simulation models. Coherent Data Analytics Model is a statistical tool that helps company to forecast market estimates. Few of the parameters considered as a part of the statistical model include:

  • Micro-economic indicators
  • Macro-economic indicators
  • Environmental indicators
  • Socio-political indicators
  • Technology indicators

Data Processing

Once the findings are derived from the statistical model, large volume of data is process to confirm accurate research results. Data analytics and processing tools are adopted to process large chunk of collected informative data. In case, a client customizes the study during the process, the research finding till then are benchmarked, and the process for new research requirement is initiated again.

Data Validation

This is the most crucial stage of the research process. Primary Interviews are conducted to validate the data and analysis. This helps in achieving the following purposes:

  • It provides first-hand information on the market dynamics, outlook, and growth parameters.
  • Industry experts validates the estimates which helps the company to cement the on-going research study.
  • Primary research includes online surveys, face-to face interviews, and telephonic interviews.

The primary research is conducted with the ecosystem players including, but not limited to:

  • Raw Material Suppliers
  • Manufacturers
  • System Integrators
  • Distributors
  • End-users