Choco, a prominent leader in food service technology, has teamed up with OpenAI to launch the Choco Voice Agent, an AI tool made to improve how restaurants and food distributors communicate and operate.
The Choco Voice Agent, powered by OpenAI’s Realtime API, can handle calls, take orders, answer questions, as well as suggest extra items in any language, 24/7.
This new tool solves a major problem in the industry—difficulty in staffing night shifts. Many food distributors struggle to find workers to take orders after hours, leading to errors, missed items, wasted stock, as well as extra costs. With the Choco Voice Agent, these manual tasks are taken over by real-time, AI-driven conversations that can check product availability, offer alternatives, as well as promote products about to expire, helping to lower waste and boost sales.
By using OpenAI’s voice technology, the Choco Voice Agent aids automate repetitive tasks, reduce order mistakes, and free up more time for distributors to focus on growing their business. With this AI solution, order processing accuracy has improved to 95%, manual work has been reduced by 50%, and waste has decreased.
This collaboration provides Choco’s expertise in food supply with OpenAI’s advanced AI, driving more efficient along with sustainable practices in the food service industry, especially in Europe and beyond.
Executive Statement
According to Daniel Khachab, Co-Founder and CEO of Choco, distributors are facing challenges that slow down their growth — they can't find people willing to take orders by night anymore. Turnover is high, the work is repetitive, and answering machines don't give restaurants the feedback they need. Together with OpenAI, they are changing that. The Choco Voice Agent replaces those night shifts with real-time conversations that confirm stock, suggest alternatives, and help reduce food waste. It's technology that adapts to people, not the other way around.
