ElevenLabs, a prominent AI audio company, launched major upgrades to its Agents platform at its first summit. These updates make conversational AI agents more reliable and easier to integrate with systems, as well as better at understanding tasks. The platform helps businesses create AI agents that can handle difficult tasks like cold calling and schedule optimization on a global scale.
New Product Highlights:
- Native App Installation: Easy, no-code connections for agents to fetch data, trigger workflows, send updates, or log events in real-time. Includes HubSpot, Salesforce, ServiceNow, Zendesk, etc.
- Version Control: Full control over agent configurations as well as workflows augmentation, enabling companies to preview and test changes prior to going live.
- Agent Testing & Simulations: Test agents with past or custom conversations to ensure they cater to standards before deployment.
- Scribe v2 Realtime: Fast, accurate Speech to Text model with live transcription in less than 150ms, enhancing agent reliability.
- Agent Coaching & Evaluation: A Feedback system to help agents learn as well as improve performance with each interaction.
The ElevenLabs Summit brings together innovators shaping the future of voice and speech technology. Builders, researchers, as well as executives gather for open discussions on upcoming trends, tech driving breakthroughs, and live demos from teams scaling conversational AI. This year's speakers included representatives from Salesforce, Square, Disney, MasterClass, and Grammy-winning artist and entrepreneur will.i.am.
Executive Statement
According to Mati Staniszewski, CEO and Co-founder of ElevenLabs, these new products lay the foundation for more responsive, agile voice solutions that empower enterprises to better meet their customers’ needs. They also mark an important step forward in our deepening focus on agentic voice technology and their expansion into the enterprise space—delivering scalable, adaptable tools with real business impact.