Kyndryl, a major provider of mission-critical enterprise technology services, unveiled the Aviation Industry Cloud Solution, an agentic AI-powered solution designed to help airlines modernize operations, unlock the value of data, and deliver next-generation customer and workforce experiences.
The new solution also supports the broader travel ecosystem, such as travel agencies, tourism departments, cruise lines, etc., to implement technology advancements and deliver more integrated end-to-end customer offerings.
Manufactured to run on the Google Cloud, the solution combines Kyndryl's expertise as well as industry-focused tools to provide airlines with secure access to data and insights that will enable them to streamline operations, elevate customer engagement, and continuously innovate to stay competitive.
Kyndryl's Aviation Industry Cloud Servie operates on a powerful base that turns travel data into real-time experience, eases operations, as well as creates more custome control experiences. It connects core business systems, from finance and human resources to reservations and retail—so airlines can increase efficiencies across their entire operation.
With built-in tools that speed deployment and lower risk, Kyndryl helps airlines open new channels for growth while modernizing critical systems to stay reliable and competitive.
Executive Statement
According to Azi Handley, Vice President of Global Strategic Alliances at Kyndryl, their new AI-powered service will enable airlines to deliver personalized experiences to travelers and enhance flight operations. The combination of Kyndryl's Agentic AI expertise, as well as Google Cloud data and analytics, will help airlines modernize their core systems, reimagine customer engagement, and accelerate digital transformation.
According to Sérgio Ribeiro, Digital & Technology Services Senior Director, TAP Air Portugal, he see many companies investing in digital transformation and exploring how AI can reshape their businesses. At Kyndryl, he see a strong commitment to investing in people, partners, as well as technology, a combination he believe can support organizations on their AI journey.