Key Companies - Multi-channel Communication Services Industry

Aug, 2023 - by CMI

Key Companies - Multi-channel Communication Services Industry

Across addition, there is a substantial presence of multi-channel communication services across Europe. In countries like the United Kingdom, Germany, France, and the Nordic region, customer engagement and communication strategies are a primary priority. The European market is distinguished by the adoption of cutting-edge technologies and the existence of reputable communication service providers. In the Asia Pacific region, multichannel communication services are quickly growing. As smartphone use and internet usage increase in China, India, Japan, and South Korea, multi-channel communication systems are in great demand.

The size of the global Multi-Channel Communication Services Market was estimated at US$ 4,56 Bn in 2022, growing at a CAGR of 12.55% from 2023 to 2030.

Major Players in the Multi-channel Communication Services Industry:

1. Ecrion Software: Established in 2002. Head office in the United States. Software for document automation and customer communication management is being developed and provided with the goal of building real, one-on-one relationships with clients. The company's software enables users to keep all corporate document templates and assets, assuring consistent application across all communications. This eliminates the need for IT development and enables organisations to create and alter templates. Buy Ecrion Software by MHC. 

2. Xerox Corporation: Established in 1906. United States headquarters. Original equipment manufacturer and software provider Xerox Holdings Corp. Xerox only engages in one business activity: designing, developing, and selling printing technology and related solutions. The United States accounts for 60% of its revenue, while international markets account for 40%. The business specialises in the major enterprise markets as an OEM of multifunction printers, also known as MFPs (printers that can print, copy, and scan).  The most recent acquisitions are Powerland (February 2022), Go Inspire (July 2022), and Advanced UK (Jan 2023).

3. Quadient: Established in 1924. United States headquarters. Having its headquarters in France, Quadient SA works to offer its clients commercial services. Customer experience management, business process automation, mail-related solutions, and parcel locker solutions are the four reportable sectors that make up its offerings. The business offers solutions to a number of industries, including print providers, insurance companies, and financial services. The North American market accounts for more than half of the business's revenue, and the major European nations account for around one-third. The majority of Quadient's revenue comes from mail-related solutions.

4. MailTeck: Established in 1994. Headquarters in Spain, in Madrid. Provider of multi-channel communications solutions designed to improve customer relationships, raise response rates, and thereby increase returns on investments. All stages of communication production are covered by the company's services, including analysis, customer data treatment, enrichment, design of multichannel structures, development of applications for digital communication, completion of campaigns, and real-time analysis to guarantee customers the best method for producing and distributing transactional and transpromotional documents.

5. Conduent, Inc.: Headquarters in England, in the United Kingdom. a collection of assets for mobile device management and mobile device expertise as a service. The software offers, manages, and supports wireless network operators and their clients throughout a device's lifecycle with a variety of knowledge about devices, including smartphones, tablets, broadband routers, feature phones, and IoT devices. It also makes sure the device is identified on the network and is correctly configured. Select Customer Care Assets from Conduent Incorporated are now owned by Skyview Capital.

6. Enghouse Interactive: Established in 1984. Head office in Canada. A Canadian company called Enghouse Systems Ltd. offers software and services to a range of end markets. The Interactive Management Group and the Asset Management Group are the two divisions into which the firm's operations are divided. The company operates in countries such as Australia, Canada, the United States, the United Kingdom, France, Germany, Sweden, Israel, Croatia, Denmark, Norway, and Hong Kong.

7. Infobip ltd: Established in 2006. Located in England, in the United Kingdom. creator of a cloud communications platform for facilitating mobile connections between consumers and enterprises. The application can assist businesses with a crucial aspect of digital transformation thanks to the company's platform, which specialises in scaling and delivering business messages, manages messaging scale, provides mobile numbers for multiple campaigns as well as a pin generation facility and number lookup, makes it possible for instant inbound messages, and ensures continuous two-way traffic flow continuity. VoIP service Peerless Network is purchased by Croatian communications platform Infobip for $200M.

*Definition: Multi-channel communication simply means communicating with customers via multiple channels such as print, SMS, e-mail, web portals, and mobile applications.