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Impact Analysis of Covid-19

The complete version of the Report will include the impact of the COVID-19, and anticipated change on the future outlook of the industry, by taking into the account the political, economic, social, and technological parameters.

Market Overview

Operations support system (OSS) is a computer system primarily used by telecommunication service providers for better managing their network. It is also used for provisioning services, which includes equipping the network to accommodate services and users and also customer service maintenance. Furthermore, a business support system (BSS) is used for customer-oriented tasks, including billing, order management, customer relationship management (CRM), and call center automation. In its simplest form, OSS/BSS, also referred to as B/OSS, involves handling of orders by OSS, which then provides service assurance information to BSS.

The Asia Pacific & global OSS/BSS market is estimated to account for US$ 228.3 Mn in terms of value by the end of 2028.

Market Dynamics- Drivers

  1. Growing adoption of convergent billing systems is expected to drive growth of the Asia Pacific & Global OSS/BSS market during the forecast period

Communication service providers have been offering various services including internet, multimedia, mobile commerce, data, voice, and video due to rising focus on development in the telecommunications sector. Convergent billing or convergent charging provides the customer with a cohesive view of all prepaid and postpaid services availed. OSS/BSS plays a pivotal role in the development of a convergent billing system. More and more operators are focused on establishing convergent charging. Furthermore, the convergent billion systems provide various benefits such as ease of implementation, increased customer service, and centralized customer support. Therefore, these factors are expected to drive growth of the Asia Pacific & global OSS/BSS market during the forecast period.

  1. Rapid growth of the telecommunication sector is expected to propel the Asia Pacific & global OSS/BSS market growth over the forecast period

Rising disposable income and declining prices of handheld devices with the introduction of tablets and budget phones have led to increased customer base. Advancements in technology in emerging economies such as China and India combined with rising urbanization are expected to boost wireless subscriptions. As a result of this, the telecommunication sector has witnessed rapid growth in the recent past and increased connectivity in the form of conventional phones and smartphones. Service providers are required to establish provisioning system to ensure the scalability of customers and network, which requires the presence of an effective OSS/BSS platform. Therefore, these factors are expected to propel the Asia Pacific & global OSS/BSS market growth in the near future.

Figure 1: Global Asia Pacific & Global OSS/BSS Market Share (%), in terms of Value, By Region, 2020

Asia Pacific & global OSSBSS  | Coherent Market Insights

Market Dynamics- Restraints

  1. Stringent regulatory norms are expected to restrain growth of the Asia Pacific & global OSS/BSS market during the forecast period

Mobile network operators require access to a radio spectrum license, which is obtained through spectrum allocation by regulatory bodies, in order to provide service to users. The International Telecommunication Union (ITU) is one of the regulatory organizations, which is responsible for the establishment of standardization for frequency allocation. Moreover, in emerging economies such as India, there have been numerous obstacles in the adoption of communication standards including 3G and 4TE. As CSPs are the backbone for the establishment of efficient and effective B/OSS solutions, issues such as 2G Spectrum scam in India and delayed adoption of new communication standards are expected to restrain growth of the Asia Pacific & global OSS/BSS market during the forecast period.

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Asia Pacific & Global OSS/BSS Market Report Coverage

Report Coverage Details
Base Year: 2020 Market Size in 2020: US$ 65.9 Mn
Historical Data for: 2016 to 2019 Forecast Period: 2021 to 2028
Forecast Period 2021 to 2028 CAGR: 16.8% 2027 Value Projection: US$ 228.3 Mn
Geographies covered:
  • North America: U.S., Canada
  • Europe: Germany, U.K., Spain, France, Italy, Russia, Rest of Europe
  • Asia Pacific: China, India, Japan, Australia, South Korea, ASEAN, Rest of Asia Pacific
  • Middle East: GCC Countries, Israel, Rest of Middle East
  • RoW:  Brazil, Argentina, Mexico, South Africa, and Rest of the World 
Segments covered:
  • By Region:
    • North America
    • Europe
    • RoW
    • Asia Pacific
Companies covered:

Amdocs, Accenture, IBM Corporation, Hewlett Packard Company, Oracle Corporation, Telefonaktiebolaget LM Ericsson, and Nokia Siemens Networks.

Growth Drivers:
  • Growing adoption of convergent billing systems
  • Rapid growth of the telecommunication sector
Restraints & Challenges:
  • Stringent regulatory norms
  • Challenges related to integration with existing systems
  1. Challenges related to integration with existing systems are expected to hamper the Asia Pacific & global OSS/BSS market growth over the forecast period

Despites its numerous benefits, changing competitive landscape has become a major challenge for service providers with issues regarding updating legacy systems. This requires a significant amount of upgrades over existing technology. Furthermore, vendors collaborating with different OSS and BSS providers face compatibility issues in terms of data synchronization in order to obtain a singular view of the user. Hence, these factors are expected to hamper the Asia Pacific & global OSS/BSS market growth in the near future.

Market Opportunities

  1. Advent of NGOSS network can present lucrative growth opportunities in the Asia Pacific & global OSS/BSS market

Legacy of OSS/BSS faces various challenges such as increasing security issues, longer process cycles, and low data accuracy. As a result of this, TM Forum has introduced new generation operation systems (NGOSS), now known as TM Forum Frameworx, in order to tackle these issues. NGOSS provides guidelines for stakeholders such as system integrators, service providers, and equipment providers. This initiative aims to provide rapid development of solutions with the help of COTS (Commercial-Off-The-Shelf) components in order to meet industry standards and fulfill business needs.

  1. Adoption of cloud technologies can provide major business opportunities in the Asia Pacific & global OSS/BSS market

OSS/BSS technology is being deployed with cloud technologies. Cloud computing offers multiple advantages such as scalability, data security, efficiency, competitive edge, enhanced control, and disaster recovery. Major companies in the market can capitalize on these opportunities by providing cloud technology-enabled BSS/OSS solutions and gain a significant advantage in the market.

Figure 2: Global Asia Pacific & Global OSS/BSS Market Value (US$ Mn), 2017 - 2028

Asia Pacific & global OSSBSS  | Coherent Market Insights

The Asia Pacific & global OSS/BSS market was valued at US$ 65.9 Mn in 2020 and is forecast to reach a value of US$ 228.3 Mn by 2028 at a CAGR of 16.8% between 2021 and 2028.

Market Trends

  1. Research and development activities by market players is a key trend

Major companies are focused on research and development activities, in order to enhance the market presence. For instance, in 2013, IBM introduced new software that would enable mainframe applications on the cloud, mobile devices. Furthermore, in 2011, Amdocs launched its new 8.1 product series.

  1. Mergers and acquisitions among key companies is another major trend

Key players are involved in mergers and acquisitions, in order to gain a significant edge in the market. For instance, in 2006, Amdocs acquired Cramer Systems, a U.K.-based software company that provides OSS solutions to telecom operators. In 2011, Oracle Corporation acquired RightNow Technologies to enhance its cloud services.

Global Asia Pacific & Global OSS/BSS Market - Impact of Coronavirus (Covid-19) Pandemic

Due to Covid-19 pandemic, many industries witnessed significant shift in their business. There is significant impact on Asia Pacific & global OSS/BSS market as well. Due to COVID 19 pandemic the demand for automation is rapidly increasing across various industries including telecom, healthcare, and others. The adoption of Cloud based OSS/BSS is accelerated due to COVID 19 pandemic. This advanced cloud based OSS/BSS system enables companies and clients seamlessly connects with each other. Due to COVID 19 pandemic this adoption is expected to increase at rapid pace.

Competitive Section

Key players operating in the Asia Pacific & global OSS/BSS market are Amdocs, Accenture, IBM Corporation, Hewlett Packard Company, Oracle Corporation, Telefonaktiebolaget LM Ericsson, and Nokia Siemens Networks.

Key Developments

  1. Major companies are focused on contracts and agreements, in order to enhance the market presence. For instance, in July 2020, Amdocs entered into an agreement with PLDT to accelerate digital transformation of enterprise business.
  2. Key players are involved in mergers and acquisitions, in order to gain a competitive edge in the market. For instance, in July 2019, IBM Corporation acquired Red Hat for US$ 34 billion.   

Operations support system (OSS) is a computer system primarily used by telecommunication service providers for better managing their network. It is also used for provisioning services, which includes equipping the network to accommodate services and users and also customer service maintenance. Moreover, business support systems (BSS) are components that a telecommunication service provider uses to run its business operations towards customers. BSS, combined with OSS, provides support for various end-to-end telecommunication services. Furthermore, BSS and OSS have their own data and service responsibilities.

Market Dynamics

The cloud based OSS/BSS services is major trend in the global OSS/BSS market. The major companies are rapidly shifting towards public based system. Cloud based system enables effectively manage companies network. For instance, in July 2019, AT&T Inc. a US based telecom leader decided to invest in the public cloud infrastructure. Furthermore, as the competition among telecom companies is increasing, companies are adopting OSS/BSS services to offer better customer services OSS/BSS plays a pivotal role in the development of a convergent billing system. More and more operators are focused on establishing convergent charging.

However, factors such as stringent regulatory norms and challenges related to integration with existing systems are expected to hamper the growth of Asia Pacific & global OSS/BSS market during the forecast period.

Market Taxonomy

This report segments the Asia Pacific & global OSS/BSS market on the basis of region. On the basis of region, the Asia Pacific & global OSS/BSS market is segmented into North America, Europe, Asia Pacific, ROW.

Key features of the study:

  • This report provides an in-depth analysis of the Asia Pacific & global OSS/BSS market and provides market size (US$ million) and compound annual growth rate (CAGR %) for the forecast period (2021-2028), considering 2020 as the base year.
  • It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players
  • It profiles leading players in the Asia Pacific & global OSS/BSS market based on the following parameters – regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans
  • Key companies covered in the Asia Pacific & global OSS/BSS market are Amdocs, Accenture, IBM Corporation, Hewlett Packard Company, Oracle Corporation, Telefonaktiebolaget LM Ericsson, and Nokia Siemens Networks.
  • The market players are focusing on strategic collaborations to innovate and launch new products to meet the increasing needs and requirements of consumers.
  • Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology upgradation, market expansion, and marketing tactics
  • The Asia Pacific & global OSS/BSS market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts
  • Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the Asia Pacific & global OSS/BSS market.

Detailed Segmentation:

  • Asia Pacific & Global OSS/BSS Market, By Region:
    • North America
    • Europe
    • Asia Pacific
    • RoW
  • Company Profiles
    • Amdocs*
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Key Strategies
      • Recent Developments
      • Future Plans
    • Accenture
    • IBM Corporation
    • Hewlett Packard Company
    • Oracle Corporation
    • Telefonaktiebolaget LM Ericsson
    • Nokia Siemens Networks

 *Browse all the market data tables and figures on “Asia Pacific & Global OSS/BSS Market- Forecast to 2027”

Table of Contents

  1. Research Objectives and Assumptions
    • Research Objectives
    • Assumptions
    • Abbreviations
  2. Market Purview
    • Report Description
      • Market Definition and Scope
    • Executive Summary
      • Market Snippet, By Region
    • Coherent Opportunity Map (COM)
  3. Market Dynamics, Regulations, and Trends Analysis
    • Market Dynamics
      • Drivers
      • Restraints
      • Market Opportunities
    • Regulatory Scenario
    • Industry Trend
    • Merger and Acquisitions
    • New System Launch/Approval
  4. Asia Pacific & Global OSS/BSS Market - Impact of Coronavirus (Covid-19) Pandemic
  5. Asia Pacific & Global OSS/BSS Market, By Region, 2021-2028  (US$ Million)
    • Introduction
      • Market Share Analysis, By Region, 2019 and 2027 (%)
    • North America
      • Regional Trends
      • Market Size and Forecast, By Technology, 2021-2028 (US$ Million)
      • Market Share Analysis, By Country, 2020 and 2027 (%)
        • U.S.
        • Canada
    • Europe
      • Regional Trends
      • Market Size and Forecast, By Technology, 2021-2028 (US$ Million)
      • Market Share Analysis, By Country, 2020 and 2028 (%)
        • U.K.
        • Germany
        • Italy
        • France
        • Russia
        • Rest of Europe
    • Asia Pacific
      • Regional Trends
      • Regional Trends
      • Market Size and Forecast, By Technology, 2021-2028 (US$ Million)
      • Market Share Analysis, By Country, 2020 and 2027 (%)
        • India
        • Japan
        • ASEAN
        • Australia
        • South Korea
        • Rest of Asia Pacific
    • Middle East and Africa
      • Regional Trends
      • Market Size and Forecast, By Technology, 2021-2028 (US$ Million)
      • Market Share Analysis, By Country, 2020 and 2028 (%)
        • GCC Countries
        • South Africa
        • Brazil
        • Argentina
        • Mexico
        • Rest of the World
  6. Competitive Landscape
    • Company Profiles
      • Amdocs
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Accenture
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • IBM Corporation
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Hewlett Packard Company
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Oracle Corporation
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Telefonaktiebolaget LM Ericsson
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Nokia Siemens Networks
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
  7. Section
    • References
    • Research Methodology
    • About Us and Sales Contact

*Browse XX market data tables and XX figures on “Asia Pacific & Global OSS/BSS Market-forecast to 2028”.

Frequently Asked Questions

The Asia Pacific & global OSS/BSS market size was valued at US$ 65.9 million in 2020 and is estimated to exhibit a CAGR of 16.8% between 2021 and 2028
North America segment held the major market share in 2020 owing to Growing adoption of convergent billing systems.
Major factor driving the growth of Asia Pacific & global OSS/BSS market during the forecast period are growing adoption of convergent billing systems and rapid growth of the telecommunication sector.
Major factor hampering the growth of the Asia Pacific & global OSS/BSS market during the forecast period is stringent regulatory norms
APAC Asia Pacific & global OSS/BSS market is expected to generate the highest revenue during the forecast period.
Some of the key players operating in the market are Amdocs, Accenture, IBM Corporation, Hewlett Packard Company, Oracle Corporation, Telefonaktiebolaget LM Ericsson, and Nokia Siemens Networks.
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