Operations support system (OSS) is a computer system primarily used by telecommunication service providers for better managing their network. It is also used for provisioning services, which includes equipping the network to accommodate services and users and also customer service maintenance. Furthermore, a business support system (BSS) is used for customer-oriented tasks, including billing, order management, customer relationship management (CRM), and call center automation. In its simplest form, OSS/BSS, also referred to as B/OSS, involves handling of orders by OSS, which then provides service assurance information to BSS.
The Asia Pacific & global OSS/BSS market is estimated to account for US$ 228.3 Mn in terms of value by the end of 2028.
Market Dynamics- Drivers
Communication service providers have been offering various services including internet, multimedia, mobile commerce, data, voice, and video due to rising focus on development in the telecommunications sector. Convergent billing or convergent charging provides the customer with a cohesive view of all prepaid and postpaid services availed. OSS/BSS plays a pivotal role in the development of a convergent billing system. More and more operators are focused on establishing convergent charging. Furthermore, the convergent billion systems provide various benefits such as ease of implementation, increased customer service, and centralized customer support. Therefore, these factors are expected to drive growth of the Asia Pacific & global OSS/BSS market during the forecast period.
Rising disposable income and declining prices of handheld devices with the introduction of tablets and budget phones have led to increased customer base. Advancements in technology in emerging economies such as China and India combined with rising urbanization are expected to boost wireless subscriptions. As a result of this, the telecommunication sector has witnessed rapid growth in the recent past and increased connectivity in the form of conventional phones and smartphones. Service providers are required to establish provisioning system to ensure the scalability of customers and network, which requires the presence of an effective OSS/BSS platform. Therefore, these factors are expected to propel the Asia Pacific & global OSS/BSS market growth in the near future.
Figure 1: Global Asia Pacific & Global OSS/BSS Market Share (%), in terms of Value, By Region, 2020
Market Dynamics- Restraints
Mobile network operators require access to a radio spectrum license, which is obtained through spectrum allocation by regulatory bodies, in order to provide service to users. The International Telecommunication Union (ITU) is one of the regulatory organizations, which is responsible for the establishment of standardization for frequency allocation. Moreover, in emerging economies such as India, there have been numerous obstacles in the adoption of communication standards including 3G and 4TE. As CSPs are the backbone for the establishment of efficient and effective B/OSS solutions, issues such as 2G Spectrum scam in India and delayed adoption of new communication standards are expected to restrain growth of the Asia Pacific & global OSS/BSS market during the forecast period.
|Base Year:||2020||Market Size in 2020:||US$ 65.9 Mn|
|Historical Data for:||2016 to 2019||Forecast Period:||2021 to 2028|
|Forecast Period 2021 to 2028 CAGR:||16.8%||2027 Value Projection:||US$ 228.3 Mn|
Amdocs, Accenture, IBM Corporation, Hewlett Packard Company, Oracle Corporation, Telefonaktiebolaget LM Ericsson, and Nokia Siemens Networks.
|Restraints & Challenges:||
Despites its numerous benefits, changing competitive landscape has become a major challenge for service providers with issues regarding updating legacy systems. This requires a significant amount of upgrades over existing technology. Furthermore, vendors collaborating with different OSS and BSS providers face compatibility issues in terms of data synchronization in order to obtain a singular view of the user. Hence, these factors are expected to hamper the Asia Pacific & global OSS/BSS market growth in the near future.
Legacy of OSS/BSS faces various challenges such as increasing security issues, longer process cycles, and low data accuracy. As a result of this, TM Forum has introduced new generation operation systems (NGOSS), now known as TM Forum Frameworx, in order to tackle these issues. NGOSS provides guidelines for stakeholders such as system integrators, service providers, and equipment providers. This initiative aims to provide rapid development of solutions with the help of COTS (Commercial-Off-The-Shelf) components in order to meet industry standards and fulfill business needs.
OSS/BSS technology is being deployed with cloud technologies. Cloud computing offers multiple advantages such as scalability, data security, efficiency, competitive edge, enhanced control, and disaster recovery. Major companies in the market can capitalize on these opportunities by providing cloud technology-enabled BSS/OSS solutions and gain a significant advantage in the market.
Figure 2: Global Asia Pacific & Global OSS/BSS Market Value (US$ Mn), 2017 - 2028
The Asia Pacific & global OSS/BSS market was valued at US$ 65.9 Mn in 2020 and is forecast to reach a value of US$ 228.3 Mn by 2028 at a CAGR of 16.8% between 2021 and 2028.
Major companies are focused on research and development activities, in order to enhance the market presence. For instance, in 2013, IBM introduced new software that would enable mainframe applications on the cloud, mobile devices. Furthermore, in 2011, Amdocs launched its new 8.1 product series.
Key players are involved in mergers and acquisitions, in order to gain a significant edge in the market. For instance, in 2006, Amdocs acquired Cramer Systems, a U.K.-based software company that provides OSS solutions to telecom operators. In 2011, Oracle Corporation acquired RightNow Technologies to enhance its cloud services.
Global Asia Pacific & Global OSS/BSS Market - Impact of Coronavirus (Covid-19) Pandemic
Due to Covid-19 pandemic, many industries witnessed significant shift in their business. There is significant impact on Asia Pacific & global OSS/BSS market as well. Due to COVID 19 pandemic the demand for automation is rapidly increasing across various industries including telecom, healthcare, and others. The adoption of Cloud based OSS/BSS is accelerated due to COVID 19 pandemic. This advanced cloud based OSS/BSS system enables companies and clients seamlessly connects with each other. Due to COVID 19 pandemic this adoption is expected to increase at rapid pace.
Key players operating in the Asia Pacific & global OSS/BSS market are Amdocs, Accenture, IBM Corporation, Hewlett Packard Company, Oracle Corporation, Telefonaktiebolaget LM Ericsson, and Nokia Siemens Networks.
Operations support system (OSS) is a computer system primarily used by telecommunication service providers for better managing their network. It is also used for provisioning services, which includes equipping the network to accommodate services and users and also customer service maintenance. Moreover, business support systems (BSS) are components that a telecommunication service provider uses to run its business operations towards customers. BSS, combined with OSS, provides support for various end-to-end telecommunication services. Furthermore, BSS and OSS have their own data and service responsibilities.
The cloud based OSS/BSS services is major trend in the global OSS/BSS market. The major companies are rapidly shifting towards public based system. Cloud based system enables effectively manage companies network. For instance, in July 2019, AT&T Inc. a US based telecom leader decided to invest in the public cloud infrastructure. Furthermore, as the competition among telecom companies is increasing, companies are adopting OSS/BSS services to offer better customer services OSS/BSS plays a pivotal role in the development of a convergent billing system. More and more operators are focused on establishing convergent charging.
However, factors such as stringent regulatory norms and challenges related to integration with existing systems are expected to hamper the growth of Asia Pacific & global OSS/BSS market during the forecast period.
This report segments the Asia Pacific & global OSS/BSS market on the basis of region. On the basis of region, the Asia Pacific & global OSS/BSS market is segmented into North America, Europe, Asia Pacific, ROW.
Key features of the study:
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