Conference Call Services Market Report, by Call Service Type (On-premise, Cloud-based, and Managed Conference Call Services), by End User (Corporate Enterprises, Healthcare, Government & Defense, Media & Entertainment, and Others), and by Region (North America, Europe, Asia Pacific, Latin America, The Middle East, and Africa) - Size, Share, Trends, and Forecast to 2026

  • Published On : Oct 2018 |
  • Pages : 195 Pages |
  • Format : CMI Insight PPT Format CMI Insight PDF Format

Global Conference Calls Services Market - Insights

Conference call services has evolved many industries through its services and has totally changed the procedure or the way of working of the corporate enterprises as well as other industries. The shift from audio to video conferencing is taking a huge hike in the conference call services market, as it provides more flexibility and is more user friendly while saving the resources such as time and money of any enterprise or individual.

Global conference call services market is expected to witness significant growth during the forecast period (2018–2026). The market growth is majorly attributed to continuous improvements in the technologies and modes (video and audio) of conference calls. For instance, the first ever conference transcontinental call took place in 1915 between New York and San Francisco. Since then, the conference call services has evolved to augmented reality (AR) & virtual reality (VR). This emerging trend in the conference call services market is expected to drive growth of the market over the forecast period of 2018-2026. The users can see others in front of them in a head mounted display, which enables them to have a hands-free collaborative experience. The main advantage of AR is that it brings remote conferencing from a computer screen into real world. The users can view people and it has been found that virtual video avatar of a remote collaborator in the workplace or meetings provides much high degree of social presence than when seen on the computer screen.

Figure 1. Global Conference Call Services Market Share (%), by Region, 2017 & 2026

Source: Coherent Market Insights, 2016-17

Increasing demand for time-saving methods for communication is expected drive growth of the market

Meetings in corporate offices or companies takes place in the presence of all the important members who are necessary to accomplish any particular objective. Therefore, it is very important to take decisions in the presence of the concerned members. Conference call helps to reach out to multiple people who are at different locations and who cannot be present at the time of emergency for a meeting. The conference call services connects them at one place while saving time and money. Therefore, increasing demand for time-saving methods for communication is resulting in increasing demand for conference call services globally in different sectors.

Figure 2. Global Conference Call Services Market Share (%), By End User, 2017 & 2026

Source: Coherent Market Insights, 2016-17

Increasing trend of adopting advanced technology such as conference call services is expected to drive growth of the market

Leading players in the market such as Cisco and Polycom are adopting advanced technologies such as virtual reality and are continuously focusing on improving their working environment to enhance productivity. Conference call technology aids in effective management of resources, thereby driving growth of the market.

Increasing demand for security of the data and the conversation between the users during conference calls are driving the market growth

Confidential business data shared during a conference call needs to be secured at the time of important discussions. Conference call services gives full security of the data and conversations between the users and also provides the advantages of conversation recording for future purposes, which is important to run a business more efficiently. This aids in growth of the global conference call services market.

Some of the key players operating in the global conference call services market include Microsoft Corporation, Zoom Video Communications, Dialpad, Polycom, Infinite Conferencing Inc., GlobalMeet, Arkadin SAS, AT Conference, ConferenceCalls, RingCentral Business Phone Services, Zip Conferencing, InterCall Online, and Budget Conferencing Inc.

The global conference call services market is expected to witness good growth, as it has become a necessity for all the leading corporate business companies to deal with their international service providers, partners, and customers. Conference call services enable real-time collaboration of the business units of any company or different companies to communicate with its operating or non-operating clients or business units. Increasing demand for security of the data and conversation between the users, rising need for time-saving & cost saving methods for communication for business or other related objectives, and increasing demand for communicating to the company’s workforce through mobile are some of the major factors driving growth of the global conference call services market. The audio clarity during the voice conference call and requirement of high constant internet connection during video conference call are some of the major restraints affecting growth of the global conferencing calls services market.

Market Dynamics

Conference calling services provides the advantages such as help in urgent requirement of getting the status update between the teams of any company that are in different locations or business units, saves resources for any business. As per Polycom’s global study in 2017 of more than 24,000 professionals looked at the conferencing activity across 11 major countries found that every one in three people reduced the email activity after adopting conferencing technology. Conferencing call technology is increasingly being adopted in industries such as government & defense services, and corporate enterprises. The audio conferencing call has evolved to video call conferencing, as it is more flexible. It offers advantages of archiving, improved telecommunication, clear audio with vision, saves time & money, and content sharing through the video conferencing software such as ‘Scopia’ from Avaya.

Key features of the study:

  • This report provides in-depth analysis of the global conference call services market size (US$ Mn) and compound annual growth rate (CAGR %) for the forecast period (2018– 2026), considering 2017 as the base year
  • It elucidates potential revenue opportunity across different segments and explains attractive investment proposition matrix for this market
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategies adopted by the leading players
  • It profiles leading players in the global conference calls services market based on the following parameters – company overview, financial performance, product portfolio, geographical presence, racing drones market capital, key developments, strategies, and future plans
  • Companies covered as part of this study include Microsoft Corporation, Zoom Video Communications, Cisco WebEX, Dialpad, Polycom, Onstream Media Corp (Infinite Conferencing Inc.), GlobalMeet, Arkadin SAS, AT Conference, ConferenceCalls, RingCentral Business Phone Services, Zip Conferencing, InterCall Online, and Premier Global Services Inc. (Budget Conferencing Inc.)
  • Insights from this report would allow marketers and the management authorities of the companies to make informed decision regarding their future product launches, product upgrades, market expansion, and marketing tactics
  • The global conference call services market report caters to various stakeholders in this industry including investors, software developers, service providers, new entrants, and financial analysts
  • Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global conference call services market

Detailed Segmentation:

  • Global Conference Call Services Market, By Call Service Type:
    • On-premise
    • Cloud-based
    • Managed Conference Calls Services
  • Global Conference Call Services Market, By End User:
    • Corporate Enterprises
    • Healthcare
    • Government & Defense
    • Media & Entertainment
    • Others
  • Global Conference Call Services Market, By Region:
    • North America
      • By Call Service Type:
        • On-premise
        • Cloud-based
        • Managed Conference Call Services
      • By End User:
        • Corporate Enterprises
        • Healthcare
        • Government & Defense
        • Media & Entertainment
        • Others
      • By Country:
        • U.S.
        • Canada
    • Europe
      • By Call Service Type:
        • On-premise
        • Cloud-based
        • Managed Conference Call Services
      • By End User:
        • Corporate Enterprises
        • Healthcare
        • Government & Defense
        • Media & Entertainment
        • Others
      • By Country:
        • Germany
        • U.K.
        • France
        • Italy
        • Spain
        • Russia
        • Rest of Europe
    • Asia Pacific
      • By Call Service Type:
        • On-premise
        • Cloud-based
        • Managed Conference Call Services
      • By End User:
        • Corporate Enterprises
        • Healthcare
        • Government & Defense
        • Media & Entertainment
        • Others
      • By Country:
        • China
        • India
        • Japan
        • Australia
        • South Korea
        • ASEAN
        • Rest of Asia Pacific
    • Latin America
      • By Call Service Type:
        • On-premise
        • Cloud-based
        • Managed Conference Call Services
      • By End User:
        • Corporate Enterprises
        • Healthcare
        • Government & Defense
        • Media & Entertainment
        • Others
      • By Country:
        • Brazil
        • Mexico
        • Rest of Latin America
    • Middle East
      • By Call Service Type:
        • On-premise
        • Cloud-based
        • Managed Conference Call Services
      • By End User:
        • Corporate Enterprises
        • Healthcare
        • Government & Defense
        • Media & Entertainment
        • Others
      • By Country:
        • GCC Countries
        • Israel
        • Rest of Middle East
    • Africa
      • By Call Service Type:
        • On-premise
        • Cloud-based
        • Managed Conference Call Services
      • By End User:
        • Corporate Enterprises
        • Healthcare
        • Government & Defense
        • Media & Entertainment
        • Others
      • By Country:
        • Northern Africa
        • Central Africa
        • South Africa
  • Company Profiles
    • Microsoft Corporation
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Key Strategies
      • Recent Developments/ Updates
    • Zoom Video Communications
    • Cisco WebEX
    • Dialpad
    • Polycom Inc.
    • Onstream Media Corp (Infinite Conferencing Inc.)
    • GlobalMeet
    • Arkadin SAS
    • AT Conference
    • ConferenceCalls
    • RingCentral Business Phone Services
    • Zip Conferencing
    • InterCall Online
    • Premier Global Services Inc. (Budget Conferencing Inc.)

“*” marked represents similar segmentation in other categories in the respective section.

Table of Contents

  1. Research Objective and Assumption
    • Research Objectives
    • Assumptions
    • Abbreviations
  2. Market Purview
    • Report Description
      • Market Definition and Scope
    • Executive Summary
      • Market Snippet, By Call Service Type
      • Market Snippet, By End User Type
      • Market Snippet, By Region
    • Coherent Opportunity Map (COM)
  3. Market Dynamics, Regulations, and Trends Analysis
    • Market Dynamics
      • Drivers
      • Restraints
      • Market Opportunities
      • Regulatory Scenario
      • Industry Trend
      • Mergers and Acquisitions
      • New system Launches/Approvals
      • Value Chain Analysis
      • Porter’s Analysis
      • PEST Analysis
  4. Global Conference Call Services Market, By Call Service Type, 2018-2026  (US$ Million)
    • Introduction
      • Market Share Analysis, 2017 and 2026 (%)
      • Segment Trends
    • On-premise
      • Introduction
      • Market Size and Forecast, 2018–2026, (US$ Million)
    • Cloud-based
      • Introduction
      • Market Size and Forecast, 2018–2026, (US$ Million)
    • Managed Conference Call Services
      • Introduction
      • Market Size and Forecast, 2018–2026, (US$ Million)
  5. Global Conference Call Services Market, By End User Type, 2018-2026  (US$ Million)
    • Introduction
      • Market Share Analysis, 2017 and 2026 (%)
      • Segment Trends
    • Corporate Enterprises
      • Introduction
      • Market Size and Forecast, 2018–2026, (US$ Million)
    • Healthcare
      • Introduction
      • Market Size and Forecast, 2018–2026, (US$ Million)
    • Government & Defense
      • Introduction
      • Market Size and Forecast, 2018–2026, (US$ Million)
    • Media & Entertainment
      • Introduction
      • Market Size and Forecast, 2018–2026, (US$ Million)
    • Others (Education)
      • Introduction
      • Market Size and Forecast, 2018–2026, (US$ Million)
  6. Global Conference Call Services Market, By Region, 2018-2026 (US$ Million)
    • Introduction
      • Market Share Analysis, By Region, 2017 and 2026 (%)
    • North America
      • Regional Trends
      • Market Size and Forecast, By Call Service Type, 2018–2026 (US$ Million)
      • Market Size and Forecast, By End User Type, 2018–2026 (US$ Million)
      • Market Share Analysis, By Country, 2017–2026 (%)
        • U.S.
        • Canada
    • Europe
      • Regional Trends
      • Market Size and Forecast, By Call Service Type, 2018–2026 (US$ Million)
      • Market Size and Forecast, By End User Type, 2018–2026 (US$ Million)
      • Market Share Analysis, By Country, 2017 and 2026 (%)
        • U.K.
        • Germany
        • Italy
        • France
        • Russia
        • Rest of Europe
    • Asia Pacific
      • Regional Trends
      • Market Size and Forecast, By Call Service Type, 2018–2026 (US$ Million)
      • Market Size and Forecast, By End User Type, 2018–2026 (US$ Million)
      • Market Share Analysis, By Country, 2017 and 2026 (%)
        • China
        • India
        • Japan
        • ASEAN
        • Australia
        • South Korea
        • Rest of Asia Pacific
    • Latin America
      • Regional Trends
      • Market Size and Forecast, By Call Service Type, 2018–2026 (US$ Million)
      • Market Size and Forecast, By End User Type, 2018–2026 (US$ Million)
      • Market Share Analysis, By Country, 2017 and 2026 (%)
        • Brazil
        • Argentina
        • Mexico
        • Rest of Latin America
    • The Middle East
      • Regional Trends
      • Market Size and Forecast, By Call Service Type, 2018–2026 (US$ Million)
      • Market Size and Forecast, By End User Type, 2018–2026 (US$ Million)
      • Market Share Analysis, By Country, 2017 and 2026 (%)
        • Israel
        • GCC Countries
        • Rest of the Middle East
    • Africa
      • Regional Trends
      • Market Size and Forecast, By Call Service Type, 2018–2026 (US$ Million)
      • Market Size and Forecast, By End User Type, 2018–2026 (US$ Million)
      • Market Share Analysis, By Country, 2017 and 2026
        • Northern Africa
        • Central Africa
        • South Africa
  7. Competitive Landscape
    • Company Profiles
      • Microsoft Corporation
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Zoom Video Communications
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Cisco WebEX
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Dialpad
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Polycom
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Onstream Media Corp (Infinite Conferencing Inc.)
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • GlobalMeet
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Arkadin SAS
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • AT Conference
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • ConferenceCalls
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • RingCentral Business Phone Service
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Zip Conferencing
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • InterCall Online
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Premier Global Services Inc. (Budget Conferencing Inc.)
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
    • Analyst Views
  8. Section
    • References
    • Research Methodology
    • About us and Sales Contact

*Browse 60 market data tables and 40 figures on "Conference Call Services Market - Global forecast to 2026”.

Research Methodology

Coherent Market Insights followsa comprehensive research methodology focused on providing the most precise market analysis. The company leverages a data triangulation model which helps company to gauge the market dynamics and provide accurate estimates. Key components of the research methodologies followed for all our market reports include:

  • Primary Research (Trade Surveys and Experts Interviews)
  • Desk Research
  • Proprietor Data Analytics Model

In addition to this, Coherent Market Insights has access to a wide range of the regional and global reputed paid data bases, which helps the company to figure out the regional and global market trends and dynamics. The company analyses the industry from the 360 Degree Perspective i.e. from the Supply Side and Demand Side which enables us to provide granular details of the entire ecosystem for each study. Finally, a Top-Down approach and Bottom-Up approach is followed to arrive at ultimate research findings.


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Coherent Market Insights desk research is based on a principle set of research techniques:

  • National level desk research: It Includes research analysis of regional players, regional regulatory bodies, regional trade associations, and regional organization.
  • Multinational level desk research: The research team keeps a track of multinational players, global regulatory bodies, global trade associations, and global organization.

Coherent Market Insights has a large amount of in-house repository of industry database. This is leveraged as a burner for initiating a new research study. Key secondary sources include:

  • Governmental bodies, National and international social welfare institutions, and organizations creating economic policies among others.
  • Trade association, National and international media and trade press.
  • Company Annual reports, SEC filings, Corporate Presentations, press release, news, and specification sheet of manufacturers, system integrators, brick and mortar - distributors and retailers, and third party online commerce players.
  • Scientific journals, and other technical magazines and whitepapers.

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Preliminary Data Mining

The raw data is obtained through the secondary findings, in house repositories, and trade surveys. It is then filtered to ensure that the relevant information including industry dynamics, trends, and outlook is retained for further research process.

Data Standardization:

Holistic approach is used to ensure that the granular and uncommon parameters are taken into consideration to ensure accurate results. The information from the paid databases are further combined to the raw data in order to standardize it.

Coherent Statistical model

We arrive at our final research findings through simulation models. Coherent Data Analytics Model is a statistical tool that helps company to forecast market estimates. Few of the parameters considered as a part of the statistical model include:

  • Micro-economic indicators
  • Macro-economic indicators
  • Environmental indicators
  • Socio-political indicators
  • Technology indicators

Data Processing

Once the findings are derived from the statistical model, large volume of data is process to confirm accurate research results. Data analytics and processing tools are adopted to process large chunk of collected informative data. In case, a client customizes the study during the process, the research finding till then are benchmarked, and the process for new research requirement is initiated again.

Data Validation

This is the most crucial stage of the research process. Primary Interviews are conducted to validate the data and analysis. This helps in achieving the following purposes:

  • It provides first-hand information on the market dynamics, outlook, and growth parameters.
  • Industry experts validates the estimates which helps the company to cement the on-going research study.
  • Primary research includes online surveys, face-to face interviews, and telephonic interviews.

The primary research is conducted with the ecosystem players including, but not limited to:

  • Raw Material Suppliers
  • Manufacturers
  • System Integrators
  • Distributors
  • End-users

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