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Retail robots, which are artificial intelligence (AI) equipped systems are able to collect exponentially accurate data regarding buyers’ habits and preferences. This information allows retailers to grow their sales by recommending similar or suitable items to the customers.

Retail robots is no longer a concept of the past, with the rise in the acceptance of automation in supermarkets, department stores, chain stores, and specialty stores. The retail sector is one of the principal industries that has benefited from AI and robotics implementation. Through the implementation of automation and intelligence i.e. retail robotics, retailers are able to revise their strategies and become more customer-centric. These robots are also able to handle responsibilities such as inventory monitoring and fulfilling needs of omnichannel orders. While concerns have arisen regarding automation leading to job losses, the increasing use of retail robotics, especially in high profile retailers are inevitable.

The global retail robots market is expected to witness significant growth during the forecast period (2021–2028) due to robotics allowing brick and mortar stores to become more customer-oriented. Retail robots prove to be beneficial for in-store services as well as they can provide retailers with information for on the shelf inventory, price tags changes as well as changing customer preferences. Retail robotics gives rise to the scope for personalizing the products that are in stock as well, enabling restocking decisions to be better informed. Customers are getting directly benefitted from machine learning systems by being able to use automated checkouts, helping buyers to avoid queues or getting quick support through digital kiosks.

Currently, major robot tests are underway in retail stores, they have been witnessed to have transformed the supply chain operations in several retail warehouses and distribution centers. In addition, innovations in computer vision, AI, deep learning, and robotic mechanics are facilitating robots to become increasingly adept at performing traditionally harder-to-automate tasks.

However, for retail businesses that are just starting to introduce technologies into their operations, the initial cost of retail robots can be high and therefore seem off-putting. The initial costs usually encompass customized software in order to eventually improve the business. Other costs that are associated to adopt robotics include hiring specialists for maintenance services. While initial rollouts of such developments come at a price, companies are looking at the long-term benefits and the overall effect on the business, aiding in overcoming this restraint.

Retail Robots Market Report Coverage

Report Coverage Details
Base Year: 2020 Market Size in 2020: US$ 7.1 Bn
Historical Data for: 2017 to 2019 Forecast Period: 2021 to 2028
Forecast Period 2021 to 2028 CAGR: 30.1% 2028 Value Projection: US$ 55.8 Bn
Geographies covered:
  • North America: U.S. and Canada
  • Latin America: Brazil, Argentina, Mexico, and Rest of Latin America
  • Europe: Germany, U.K., France, Italy, Spain, Russia, and Rest of Europe
  • Asia Pacific: China, India, Japan, Australia, New Zealand , South Korea, and Rest of Asia Pacific
  • MEA (Middle East & Africa): GCC Countries, South Africa, and Rest of Middle East and Africa
Segments covered:
  • By Type: Mobile Robotics, Stationary Robotics, and Semi-Autonomous
  • By Application: Inventory Management, Delivery Management, In-Store Services, and Others
Companies covered:

Amazon Robotics, Bossa Nova, Simbe Robotics, ABB Robotics, Greyorange, Softbank Robotics, Honda Motor Co. Limited., and others

Growth Drivers:
  • To be able to collect exponentially accurate data regarding buyers’ habits and preferences 
  • To provide retailers with information for on the shelf inventory, price tags changes as well as changing customer preferences
Restraints & Challenges:
  • High initial cost of installation 
  • Lack of skilled labors

Global Retail Robots Market - Impact of Coronavirus (Covid-19) Pandemic

The global battle against COVID-19 has seen technology playing a crucial role in assisting humans in containing the spread of the virus and dealing with the existing cases. One of the critical technology that have made an enormous difference on the ground is robotics. Customers are now cautious visiting crowded places to do shopping and majority of people are preferring to shop online. This has created stress on the retail stores. In such situation retail robots played a very vital role. Retail stores deployed robots to help the customers in place of retail staff to reduce the person to person contact. Retail stores also deployed robots to do mask checking and also provide help in maintaining the social distance in the store.

For instance, Softbank Robotics in partnership with Entrance Robotics in Germany, recently deployed Pepper robots at EDEKA supermarkets in Lindlar. EDEKA, which counts on over 4,100 stores, is the first supermarket chain in Germany to use a humanoid robot as a COVID-19 precautionary measure. The Entrance Robotics team has proved with their solutions that digitalization is a need for the storefront. In keeping with health guidelines, Pepper does mask checking and also provides help in maintaining social distancing. Entrance Robotics developed solutions for the client which included ways to reduce stress and workload for staff and helping ease the majorly older demographic of Lindlar.

Asia Pacific held dominant position in the global retail robots market in 2020.

Statistics:

Asia Pacific held dominant position in the global retail robots market in 2020, accounting for 32% share in terms of value.

Figure 1: Retail Robots Market Share (%), By Region, 2020

RETAIL ROBOTS MARKET

North America is expected to grow at a significant CAGR during the forecast period. For instance, retailers such as Amazon and Walmart are using robots in their warehouses and retail stores for functions including inventory scanning, materials handling, and cleaning.

The inventory management segment is expected to hold the largest share in the global retail robots market during the forecasted period.

Figure 2: Global Retail Robots Market Value (US$ Bn) Analysis and Forecast, 2017 - 2028

RETAIL ROBOTS MARKET

The global retail robots market was valued at US$ 7.1 Bn in 2020 and is expected to reach US$ 55.8 Bn by 2028 at a CAGR of 30.1% between 2021 and 2028.

Major players operating in the global retail robots market include Amazon Robotics, Bossa Nova, Simbe Robotics, ABB Robotics, Greyorange, Softbank Robotics, Honda Motor Co. Limited., and others

Frequently Asked Questions

The global retail robots market is expected to reach US$ 55.8 billion by 2028.

The market is expected to witness a CAGR of 30.1% during the forecast period (2021-2028).

To be able to collect exponentially accurate data regarding buyers’ habits and preferences and provide retailers with information for on the shelf inventory, price tags changes as well as changing customer preferences are expected to boost growth of the market.

The inventory management segment held the largest market share in the market in 2020.

Asia Pacific region held the largest share in the global retail robots market in 2020, accounting for 32% share in terms of value.

Major players operating in the market include Amazon Robotics, Bossa Nova, Simbe Robotics, ABB Robotics, Greyorange, Softbank Robotics, Honda Motor Co. Limited., and others

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