Citi unveiled an enhanced version of its proprietary AI platform, Citi Stylus Workspaces, now powered by Agentic AI. This upgrade enables employees to cater to longer, more complex objectives as well as tasks with greater speed, efficiency and insight, supporting Citi’s efforts to become an even more technology-driven and productive firm.
The latest upgrade of Citi Stylus Workspaces integrates directly with Citi systems, linking seamlessly to internal data and project management tools, including the company’s global employee directory, commonly used enterprise platforms and other key resources, while also leveraging web searches and analysis capabilities.
Employees can now conduct deep research, extract insights from vast datasets and streamline multi-stage workflows into a single, automated process.
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David Griffiths, Chief Technology Officer, Citi said that the integration of Agentic AI into Stylus Workspaces is a pivotal moment in our commitment to empowering our workforce with cutting-edge tools. They are giving our people smarter, faster and more connected tools so they can focus less on manual tasks and more on the big ideas that drive our business forward. Earlier the tasks that required multiple steps can now be completed in a go.
For instance, Citi Stylus Workspaces can now recognize the top five branded cards businesses in the U.S., distill their strategic goals, as well as translate these insights into Spanish, via only one prompt input by user.
The rollout began in September, with thousands of employees obtaining early access to the new features. Over time, this access will extend further throughout the organisation in planned stages.
To help ensure employees make the most of the platform’s enhanced capabilities, Citi is launching specialised training programs, including hands‑on workshops and guided learning sessions. The company is also putting in place feedback channels to monitor early usage and iterate the platform continuously.
A focused internal user‑community will observe employee satisfaction, collect suggestions, as well as report performance metrics such as time saved per task, error reduction, and usage frequency. Security along with compliance oversight will be strengthened, with regular audits to protect sensitive data as agentic AI increasingly interacts with internal systems.
Source:
News: Fintech Finance News
Company: Citigoup
