Business to Business (B2B) Telecommunication Market, by Solution (Unified Communication and Collaboration, VoIP, WAN, Cloud Services, and M2M Communication), by Deployment Model (On-premises and Cloud), by Organization Size (Small & Medium Enterprise and Large Enterprise), by Application (Industrial and Commercial), and by Region(North America, Europe, Asia Pacific, Latin America, Middle East, and Africa) - Size, Share, Outlook, and Opportunity Analysis, 2018 – 2026

  • To Be Published : Sep 2018 |
  • Format : CMI Insight PPT Format CMI Insight PDF Format

B2B telecommunications is a form of communications that takes place between companies in different forms such as text, voice, video, emails, and among others. B2B telecommunication providers maintain systems that transmit data, text, sound, and voice and video, which facilitates direct communication between businesses. Telecommunications platforms can also be utilized by marketers in order to boost a company's visibility within the industry and identify networking opportunities.

Increasing adoption of novel technologies such as Internet of Things (IoT) and Cloud Computing are some of the factors driving growth of the market

Increasing adoption of IoT devices in various industries such as telecommunication, health, e-commerce, and others is major factor contributing to growth of the market. For instance, according to the Coherent Market Insights’ analysis, the number of IoT connected or installed in 2016 was 17.75 billion and it increased to 20.45 billion in 2017, globally.

Internet of Things enables physical objects, also known as smart devices, to connect and collaborate with each other without any human intervention. IoT devices can track an object, collect and analyze data, and take required actions. It can also be used to monitor activities of that object along with its progress in a specific time period.

The adoption of IoT devices in B2B communication offers various advantages such as optimization of customer experience by using real-time insight about their behaviors, which further helps in improving customer relationship.

Moreover, it boosts internal operational collaboration, efficiencies, and processes by integrating and sharing data across departmental and/or geographic boundaries. It also helps in gaining the insights from the real-time data, which further help the organizations to create a custom message for every customer and communicate with them at a time when they are looking for relevant information. Such features and adoption of IoT technology is expected to drive growth of the market over the forecast period (2018-2026).

B2B Telecommunication Market: Segment Trends

Among the deployment model, cloud-based segment exhibited significant growth in the market with highest CAGR over the forecasted period. This is owing to increasing adoption of cloud-based deployment owing to several benefits such as fast accessibility, flexibility, cost effectiveness, and others. Moreover, it helps businesses to remotely access their documents and data. Such factors increase demand for cloud-based deployment in various verticals such as healthcare, media and entertainment, BFSI, education, healthcare, manufacturing, and IT & telecommunication. For instance, according to the Cisco’s analysis, in 2014, workload density over the cloud was 5.1ZB and is expected to increase to 8.4ZB by 2019.

B2B Telecommunication Market:  Regional Insights

On the basis of geography, the global B2B telecommunications market is segmented into North America, Europe, Asia Pacific, Latin America, Middle East, and Africa.

The market for B2B telecommunications in North America is expected to account for the largest share over the forecast period. Organizations of North America are focused on shifting business workload to cloud environment and this is one of major driving factors for growth of the B2B telecommunication in these particular region.

For instance, in 2016, North America accounted for around 42% of the cloud data center workload worldwide. Moreover, according to the Cisco analysis, in 2015, the cloud traffic was 1891 Exabyte (EB) and is estimated to reach 6844EB by 2020.

By using, loud-based communication reduces IT costs for businesses compared to conventional models. Moreover, cloud-based B2B communication also help in reducing the total cost of ownership (TCO) of B2B operation, improves visibility of data, and scalability, which further helps businesses to remain competitive in the market. Such factors related to cloud-based deployment are expected to drive growth of the B2B telecommunications market in North America.

B2B Telecommunication Market: Competitive Landscape

Key players operating in B2B telecommunication market include, Comarch SA., Deutsche Telekom AG, NTT Communications, Verizon Communications Inc., Vodafone Group PLC, Orange S.A., AT&T Inc., Cisco Systems, Inc., Amdocs Ltd, and Telstra Corporation Limited.

Key players are focused on merger and acquisition strategies in order to gain competitive edge in the market. For instance, in February 2016, Cisco Systems, the U.S.-based networking giant, acquired the network business division of Samsung Electronics. This acquisition is expected to further help Cisco to strengthen its business-to-business (B2B) segment.

B2B Telecommunication Market: Taxonomy

On the basis of solution:

  • Unified Communication and Collaboration
  • VoIP
  • WAN
  • Cloud Services
  • M2M Communication

On the basis of deployment model:

  • On- premises
  • Cloud

On the basis of applications:

  • Commercial
  • Industrial

On the basis of organization size:

  • Small & Medium Enterprise
  • Large Enterprise

On the basis of region

  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Middle East
  • Africa

Research Methodology

Coherent Market Insights followsa comprehensive research methodology focused on providing the most precise market analysis. The company leverages a data triangulation model which helps company to gauge the market dynamics and provide accurate estimates. Key components of the research methodologies followed for all our market reports include:

  • Primary Research (Trade Surveys and Experts Interviews)
  • Desk Research
  • Proprietor Data Analytics Model

In addition to this, Coherent Market Insights has access to a wide range of the regional and global reputed paid data bases, which helps the company to figure out the regional and global market trends and dynamics. The company analyses the industry from the 360 Degree Perspective i.e. from the Supply Side and Demand Side which enables us to provide granular details of the entire ecosystem for each study. Finally, a Top-Down approach and Bottom-Up approach is followed to arrive at ultimate research findings.


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Coherent Market Insights desk research is based on a principle set of research techniques:

  • National level desk research: It Includes research analysis of regional players, regional regulatory bodies, regional trade associations, and regional organization.
  • Multinational level desk research: The research team keeps a track of multinational players, global regulatory bodies, global trade associations, and global organization.

Coherent Market Insights has a large amount of in-house repository of industry database. This is leveraged as a burner for initiating a new research study. Key secondary sources include:

  • Governmental bodies, National and international social welfare institutions, and organizations creating economic policies among others.
  • Trade association, National and international media and trade press.
  • Company Annual reports, SEC filings, Corporate Presentations, press release, news, and specification sheet of manufacturers, system integrators, brick and mortar - distributors and retailers, and third party online commerce players.
  • Scientific journals, and other technical magazines and whitepapers.
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Preliminary Data Mining

The raw data is obtained through the secondary findings, in house repositories, and trade surveys. It is then filtered to ensure that the relevant information including industry dynamics, trends, and outlook is retained for further research process.

Data Standardization:

Holistic approach is used to ensure that the granular and uncommon parameters are taken into consideration to ensure accurate results. The information from the paid databases are further combined to the raw data in order to standardize it.

Coherent Statistical model

We arrive at our final research findings through simulation models. Coherent Data Analytics Model is a statistical tool that helps company to forecast market estimates. Few of the parameters considered as a part of the statistical model include:

  • Micro-economic indicators
  • Macro-economic indicators
  • Environmental indicators
  • Socio-political indicators
  • Technology indicators

Data Processing

Once the findings are derived from the statistical model, large volume of data is process to confirm accurate research results. Data analytics and processing tools are adopted to process large chunk of collected informative data. In case, a client customizes the study during the process, the research finding till then are benchmarked, and the process for new research requirement is initiated again.

Data Validation

This is the most crucial stage of the research process. Primary Interviews are conducted to validate the data and analysis. This helps in achieving the following purposes:

  • It provides first-hand information on the market dynamics, outlook, and growth parameters.
  • Industry experts validates the estimates which helps the company to cement the on-going research study.
  • Primary research includes online surveys, face-to face interviews, and telephonic interviews.

The primary research is conducted with the ecosystem players including, but not limited to:

  • Raw Material Suppliers
  • Manufacturers
  • System Integrators
  • Distributors
  • End-users

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