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The Global System Integration in Telecommunication Market, By Solution (OSS and BSS) and by Region (Asia Pacific, EMEA and Latin America) - Global Forecast to 2027”, is expected to be valued at US$ 43580.2 Million by 2027, exhibiting a CAGR of 6.2% during the forecast period (2020-2027), as highlighted in a report published by Coherent Market Insights.


System integration is a process that connects various software programs as a singular large system, in order to coordinate the process. The primary objective of system integration to make sure that there is proper functioning of each integrated software. Operation support systems (OSS) is a set of programs designed to control communication networks by analyzing, monitoring, and managing numerous factors that regulate the quality of service. These factors are reliability, availability, and security of the services that are being offered. A business support system (BSS) is a group of telecom software solutions used to support service providers.

The global System Integration in Telecommunication Market was accounted for US$ 27406.8 Mn in terms of value in 2019 and is expected to grow at CAGR of 6.2% for the period 2020-2027.

Market Driver

Rising competition leading to the adoption of OSS/BSS solution is expected to drive growth of the Asia Pacific, Latin America, and EMEA system integration in telecommunication market during the forecast period

High competition and maturity in the telecommunication industry have led to the differentiation of services, which has become crucial for network operators globally, in order to withstand their consumer base and market position. Thus, telecom operators are investing substantially in renovating their conventional network solutions. OSS and BSS facilitate telecom providers to develop services to cater to the needs of customers. Therefore, these factors are expected to drive growth of the market during the forecast period. For instance, Bharti Airtel deploys Ericsson’s mobile broadband charging solution to modernize its prepaid solutions across India.

Asia Pacific, Latin America and EMEA System Integration in Telecommunication Market - Impact of Coronavirus (Covid-19) Pandemic

Many companies are laying off people due to the reduced sales volume owing to the COVID-19 pandemic. For instance, In U.S. according to the Coherent Market Analysis, the unemployment rate increased from 5.5% to 14.5% in the period December 2019 to April 2020. As companies are facing losses, it is expected that companies will reduce the expenditure on the up gradation of existing system and technological advancement during the year 2020. COVID-19 is expected to restrain the market growth during the year 2020. 

Market Opportunity

Availability of customer management solutions can present lucrative growth opportunities

OSS/BSS solution allows telecommunication organizations to reduce customer delivery time, which is a major advantage. Solutions such as purchase orders, billing orders, and customer relationship management, allow service providers to fulfill the dynamic requirements of their clients and support related functions. For instance, T-Mobile leverages Ericsson’s service agility solution, which includes charging, billing, order management, product catalog, and customer relationship management solutions.

Market Restraint

High cost associated with system integration technology is expected to hamper the Asia Pacific, Latin America, and EMEA system integration in telecommunication market growth over the forecast period

Since OSS and BSS systems are relatively expensive, small, and medium-sized enterprises (SMEs) often show reluctance in adopting these systems. Besides, these systems are required to be upgraded as per the latest technology, which incurs into additional cost. Hence, these factors are expected to hamper the Asia Pacific, Latin America, and EMEA system integration in telecommunication market growth over the forecast period.

Market Trends

  1. Increasing adoption of customized OSS/BSS solutions

Adoption of customized OSS-BSS software is currently one of the key trends in the global system integration in telecommunication market. Telecommunication service provider across various regions are promptly shifting their technology-centric business model to a customer-centric model. Customization enables telecommunication service providers to deliver bundled services, thereby enhancing the user experience. Hence, growing demand for customized OSS-BSS solutions is expected to drive growth of the global market over the forecast period.

  1. Expansion of business is another major trend

Key players in the market are focused on business expansion, in order to enhance the market presence. For instance, in November 2015, Redknee Inc. inaugurated an office in Mumbai, in order to expand its business in India. The company has offices in Gurgaon, Kolkata, Bengaluru, Pune, and Mumbai, and has clients including Vodafone Group Plc., Idea Cellular, Reliance Communications, and Tata Communications. Moreover, in April 2016, Comptel Corporation inaugurated an office in Bengaluru, India, as an extension to its Noida Global Delivery Center. The office in Bengaluru offers Digital Service Life Cycle Management proposition and FlowOne Service Orchestration solution.

Competitive Section

Key players operating in the Asia Pacific, Latin America, and EMEA system integration in telecommunication market are Ericsson, Redknee Inc., Huawei Technologies Co., Ltd., NetCracker Technology Corporation, Amdocs Inc., Sigma System Canada, Comptel Corp., and Openet Telecom.

Key Developments

  1. Major market players are focused on product launches, in order to gain a competitive edge in the market. For instance, in February 2017, Ericsson launched Ericsson Security Manager, a product for security automation, which enables security orchestration for all ICT domains to detect threats, risks, and vulnerability by leveraging real-time security analysis.
  2. Major companies are involved in partnerships and collaborations, in order to enhance the market presence. For instance, in September 2019, Amdocs Inc. partnered with Samsung Electronics Co. Ltd. to open cloud networks that provide freedom to manage the delivery of 5G service.


Market Taxonomy:

  1. By Solution
  • OSS
  • BSS
  1. By Region
  • Asia Pacific
    • China
    • India
    • ASEAN
    • Australia & New Zealand
    • Japan
    • Rest of Asia Pacific
  • EMEA
    • EU5
    • Russia
    • Nordic
    • GCC
    • North Africa
    • South Africa
    • Rest of EMEA
  • Latin America
    • Brazil
    • Mexico
    • Argentina
    • Rest of Latin America
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