The role of a healthcare virtual assistant is to answer the phone, email, and chat messages of patients, and act as an online receptionist. This type of service enables healthcare professionals to focus on other tasks and have more hands-on staff at their physical locations. These professionals are trained to answer patient queries quickly and accurately. With such skills, healthcare virtual assistants can help any healthcare practice thrive. Healthcare VAs can increase patient satisfaction by providing excellent care and attention to detail.
Market Statistics:
The North America Healthcare Virtual Assistants Market is estimated to account for US$ 266.7 Mn in terms of value by the end of 2021.
North America Healthcare Virtual Assistants Market: Drivers
Emergence of social networking websites such as Facebook, Twitter, and PatientsLikeMe is expected to propel the growth of the North America healthcare virtual assistants market. These website allow more patients to easily go online to connect, retrieve medical information, and exchange ideas. Moreover, increasing Iphone users as this phone offers variety of AI Health applications and stimulate more doctor-to-patient interaction is again anticipated to propel market growth.
North America Healthcare Virtual Assistants Market: Opportunities
Increasing manufacturing of multi-language support in the tools of virtual assistants is expected to bring profitable growth opportunities in the near future. For instance, in December 2020, Google announced the public preview of two new fully-managed AI tools: Healthcare Natural Language API and AutoML Entity Extraction for Healthcare. Both tools can assist healthcare professionals in reviewing and analyzing medical documents in a repeatable, scalable way.
North America Healthcare Virtual Assistants Market: Restraints
Lack of structured data in the healthcare industry is expected to hinder the growth of North America healthcare virtual assistants market.
North America Healthcare Virtual Assistants Market - Impact of Coronavirus (Covid-19) Pandemic
The spread of Covid-19 pandemic has severely disrupted the healthcare service due to lockdown and travel ban. However, increasing economic pressures and unmet population needs have compelled governments to reopen societies. But reopening has to be balanced with public health safety and this balance has created need for virtual assistant across many industries, including healthcare sector.
To know the latest trends and insights prevalent in the North America Healthcare Virtual Assistants Market, click the link below:
Key Takeaways:
The North America Healthcare Virtual Assistants Market was valued at US$ 201.8 Mn in 2020 and is forecast to reach a value of US$ 2,008.8 Mn by 2028 at a CAGR of 33.6% between 2021 and 2028.
Among component Speech Recognition segment held dominant position in the North America Healthcare Virtual Assistants Market in 2020, accounting for 61.5% share in terms of value, increasing approval and launch of new products is expected to propel growth of the segment during the forecast period.
Market Trends:
Growing adoption of chatbots for healthcare service is one of the major trend in healthcare virtual assistants market. Also, growing trend of healthcare consumerism will further favour the market growth.
Patient payers and provider of healthcare service are rapidly adopting AI-enabled virtual assistants. This is another key trend in the market. Growing use of HVA for charting better experience for patients is also emerging as trend. This is encouraging healthcare client to adopt virtual assistants.
North America Healthcare Virtual Assistants Market: Competitive Landscape
- Nuance Communications, Inc.
- com,
- Verint Systems, Inc
- Microsoft Corporation
- EGAIN CORPORATION
- Infermedica
- CSS Corp.
- Kognito
- True Image Interactive Inc.
North America Healthcare Virtual Assistants Market: Recent Developments:
- In January 2021, Nuance Communications, Inc. launched its AI-powered patient engagement virtual assistant platform to transform voice and digital experiences during patient care.
