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The complete version of the Report will include the impact of the COVID-19, and anticipated change on the future outlook of the industry, by taking into the account the political, economic, social, and technological parameters.

Market Insight- Global Enterprise Collaboration Service Market

Market Overview

Enterprise collaboration is a system of communication among corporate workers, which may include the use of enterprise social networking tools, collaboration platforms, public internet, and corporate internet. Enterprise collaboration services are comprehensive capabilities that allow employees in the organization to store, share, and jointly modify data and information with one another regardless of different geographical locations. Different technologies are included in enterprise collaboration such as video conferencing, groupware, document sharing capabilities, and more. An adequately designed enterprise collaboration system simplifies the communication process, which has become complex for employees in an organization largely due to the expansion of the work environment. Apart from employees within the company, other stakeholders such as vendors, customers, partners, and contractors can make a fruitful contribution to work getting done.

The global enterprise collaboration service market was valued for US$ 34.52 Bn in 2019 and expected to reach US$ 76.86 Bn by 2027.

Market Driver

  1. Growing demand for enterprise mobility and mobile workforce is expected to drive growth of the global enterprise collaboration service market during the forecast period

Over the years, the number of mobile workers has increased significantly across the globe. Increasing liberalization worldwide has compelled large enterprises to enter into cross-border markets, which in turn, is increasing the need for collaboration tools. These tools would enable effective communication among employees of the company. According to Cisco IBSG 2012, around 84% of the people surveyed were positive about the growth of the BYOD trend around the world. Enterprise collaboration services support mobility, increase productivity, and provide flexibility across the business. Moreover, organizations could conduct online meetings using video conferencing and audio conferencing, owing to increasing support of collaboration services. Thus, these factors are expected to drive growth of the global market during the forecast period.

  1. Increasing penetration of mobile devices is expected to propel the global enterprise collaboration service market growth over the forecast period

According to the Ericsson Mobility Report 2015, smartphone subscriptions are expected to more than double by 2020. It is also anticipated that by 2020, around 70% of the world population would own a smartphone to get connected to Internet. Smartphones and tablets are compatible with audio & video conferencing, email, IM, and social networking via PBX mobile extensions and software clients. Hence, most of the IP PBX vendors provide an integrated voice into their UCC portfolios to further extend their enterprise UCC functionality. This functionality was previously available only through smartphone and desktop phones to tablets, smartphones, and cell phones via mobile client software. Furthermore, availability of low-priced smartphones is expected to support the global enterprise collaboration service market growth over the forecast period.

North America region dominated the global enterprise collaboration service market in 2019, accounting for 51.1% share in terms of value, followed by Europe and Asia Pacific, Latin America and Middle East respectively.

Enterprise Collaboration Service  | Coherent Market Insights

Source: Coherent Market Insights

Market Dynamics- Restraints

  1. Concerns regarding security of data are expected to restrain growth of the global enterprise collaboration service market during the forecast period

Over the years, cyber-attacks have increased significantly thereby making data breach a critical issue for organizations. As voice data is transmitted over Internet lines, Voice over Internet Protocol (VoIP) and streaming media service encounter security threats and are vulnerable to cyber-attack. As voice data is transmitted over Internet lines, Voice over Internet Protocol (VoIP) and streaming media service encounter security threats and are vulnerable to cyber-attack. This has hindered the confidence in end users considering implementing these services. Since companies are shifting to a more collaborative environment, there will be an increased flow of data and content both within the organization and with external parties. Thus, these factors are expected to restrain the growth of the market in the near future.

  1. High cost of implementation is expected to hamper the global enterprise collaboration service market growth over the forecast period

Implementing enterprise collaboration service requires adequate investment and timely inspection. Such high cost implementation is difficult for small and medium-sized enterprises thereby making them reluctant to implement the system altogether. Many SMEs are unwilling to implement these services due to high operational cost, which in turn, is expected to hamper the global enterprise collaboration service market growth over the forecast period.

Market Opportunities

  1. Increasing social business collaborations is expected to present lucrative growth opportunities

The use of social media for business has increased substantially in the recent past as a means of harnessing the power of social collaboration tools such as Lync and Office 365. These tools empower employees, partners, and create customer engagement in real-time. Thus, vendors in the market are focused on building ecosystems to make social business integration compelling for organizations. Moreover, increasing the use of enterprise social software solutions such as Yammer, Jive, IBM Connections, and Salesforce Chatter has accelerated the adoption of social business solutions in organizations from an employee collaborative perspective.

  1. High demand for AI across the globe is expected to provide major business opportunities

Many service providers are focused on integrating enterprise collaborative services with artificial intelligence (AI), in order to provide enhanced communication and collaborative services. Integration of AI and cutting-edge technology can enable enterprises to share data and information with other parties easily and provide enhanced services. The demand for AI-integrated enterprise collaborative services is expected to increase, owing to growing adoption of IoT and machine learning in various businesses.

Enterprise Collaboration Service  | Coherent Market Insights

Source: Coherent Market Insights

Market Trends

  1. Introduction of browser-based communication solutions

Enterprise is focused on simple and effective communication through browsers with the introduction of the WebRTC platform. WebRTC is an application programming interface (API), which can easily be integrated with existing unified communication tools. Moreover, WebRTC is compatible with real-time video and voice calling within WebRTC-enabled browsers. Vendors in market are expected to integrate WebRTC in their solutions in the near future. For instance, in 2014, Twilio Inc. partnered with IBM Corporation to create IBM BlueMix which provides a platform to developers in building applications such as application dialing, conference calling, and group texting.

  1. Comprehensive and prolonged management service

Vendors in the global enterprise collaboration service market are focused on diversifying their offering by providing integration and maintenance service to end-use applications. Moreover, service providers are adoption centralized approach to create, capture, organize, access, and assess an organization’s entire enterprise ecosystem of knowledge assets, media, and electronic documents.

Segment information:

In global enterprise collaboration service market, by Type segment, the Software, sub-segment dominated the global market in 2019, accounting for 42.9% share in terms of value, followed by hardware and service respectively.

Enterprise Collaboration Service  | Coherent Market Insights

Source: Coherent Market Insights

Competitive Section

Key players operating in the global enterprise collaboration service market are Fuze Inc., Cisco Systems, Inc., GENBAND, Inc., IBM Corporation, Atlassian Corp PLC, Microsoft Corporation, Xura, Inc., Alcatel-Lucent SA (Nokia Networks), Vonage networks LLC, Unify, Inc. (Atos SE), Tropo, Inc., Hewlett-Packard Development Company, L.P., Cafex Communications Inc., Mitel Networks Corporation, ShoreTel Inc., Polycom, Inc., and 8x8, Inc.

Key Developments

  1. Key players in the market are focused on collaboration and partnership, in order to enhance the market presence. For instance, in July 2019, IBM Corporation collaborated with AT&T Inc., where AT&T communication will use IBM’s expertise to modernize AT&T Business Solutions’ internal software application.
  2. Major market companies are involved in mergers and acquisitions, in order to gain competitive edge in the market. For instance, in January 2017, Atlassian Corp PLC, a provider of team collaboration software, acquired Trello, a web-based list style marketing application.

Enterprise collaboration is a system of communication among corporate workers, which may include the use of enterprise social networking tools, collaboration platforms, public internet, and corporate internet. Enterprise collaboration services are comprehensive capabilities that allow employees in the organization to store, share, and jointly modify data and information with one another regardless of different geographical locations. Various technologies are used in collaboration services including video conferencing, document sharing capabilities, groupware, etc. Moreover, Enterprise communication may include phone, email, video conference, texting, web chat, etc. An adequately designed enterprise collaboration system simplifies the communication process, which has become complex for employees in an organization largely due to the expansion of the work environment Moreover, ECS functions optimally in a collaborative working environment. Apart from employees, other stakeholders such as customers, vendors, contractors, and partners are all key contributors to work getting done. Hence, service providers are introducing software and hardware technologies for effective collaboration with other stakeholders, in order to aid enterprises to achieve their designated targets.

Market Dynamics

Growing demand for enterprise mobility and mobile workforce is expected to drive growth of the global enterprise collaboration service market during the forecast period. Due to globalization companies are trying to increase their global presence which in turn, is increasing the need for collaboration tools. These tools would enable effective communication among employees of the company. These tools provides facility such as store, share, and jointly modify data and information with one another regardless of different geographical locations. This help employees to increase their productivity, and provide flexibility across the business. Moreover, increasing penetration of mobile devices such as laptops, smart phones, tablets and many others are expected to drive the global enterprise collaboration service market during the forecast period. Mobile devices acts as platform for enterprise software solutions. With the help of these devices employee can share and access the shared data from anywhere from globally.

However, increasing data breach issues in the enterprise collaboration software, initial implementing cost of enterprise collaboration service may hamper the growth of global enterprise collaboration service market in the forecast period.

Market Taxonomy

This report segments the global enterprise collaboration service market on the basis of solution, deployment, type, End user industry and region. On the basis of Solution, global enterprise collaboration service market is segmented into Messaging, Mobility/Telephony. Messaging is sub segmented into Video Conferencing, Contact Centre. Mobility/Telephony is sub segmented into Collaborative Tool. On the basis of Deployment, the global enterprise collaboration service market is segmented into On Premise, Off Premise and Hybrid. On the basis of type, the global enterprise collaboration service market is segmented into Hardware, Software, Services, Consulting, Integration and Maintenance. On the basis of End-use Industry, the global enterprise collaboration service market is segmented into Banking, Financial services and Insurance (BFSI), Retail, Healthcare, Government, Education, Information Technology, Media and Entertainment and Other (Transportation and Manufacturing).On the basis of region, global enterprise collaboration service market is segmented into North America, Latin America, Europe, Asia pacific, Middle East and Africa.

Key features of the study:

  • This report provides an in-depth analysis of the global enterprise collaboration service market and provides market size (US$ million) and compound annual growth rate (CAGR %) for the forecast period (2019-2027), considering 2018 as the base year
  • It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players
  • It profiles leading players in the global enterprise collaboration service market based on the following parameters – regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans
  • Key companies covered in the global enterprise collaboration service market includes Fuze Inc., Cisco Systems, Inc., GENBAND, Inc., IBM Corporation, Atlassian Corp PLC, Microsoft Corporation, Xura, Inc., Alcatel-Lucent SA (Nokia Networks), Vonage Networks LLC, Unify, Inc. (Atos SE), Tropo, Inc., Hewlett-Packard Development Company, L.P., Cafex Communications Inc., Mitel Networks Corporation, ShoreTel Inc., Polycom, Inc., and 8x8, Inc.
  • These key market players are focusing on collaboration strategy with other market leaders to innovate and launch new products to meet the increasing needs and requirements of consumers.
  • Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology upgradation, market expansion, and marketing tactics
  • The global enterprise collaboration service market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts
  • Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the global enterprise collaboration service market.

Detailed Segmentation:

  • Global Enterprise Collaboration Service Market By Solution
    • Messaging                
    • Video Conferencing
    • Contact Centre
    • Mobility/Telephony
    • Collaborative Tool           
  • Global Enterprise Collaboration Service Market  By Deployment
    • On Premise
    • Off Premise
    • Hybrid
  • Global Enterprise Collaboration Service Market  By Type
    • Hardware
    • Software
    • Services
    • Consulting
    • Integration
    • Maintenance
  • Global Enterprise Collaboration Service Market  By End-use Industry
    • Banking, Financial services and Insurance (BFSI)
    • Retail
    • Healthcare
    • Government
    • Education
    • Information Technology
    • Media and Entertainment
    • Other (Transportation and Manufacturing)
  • Global Enterprise Collaboration Service Market  By Region
    • North America
    • Europe
    • Asia-Pacific
    • Middle-East and Africa
    • Latin America
  • Company Profiles
    • Fuze Inc.*
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Key Strategies
      • Recent Developments
      • Future Plans
    • Cisco Systems, Inc.
    • GENBAND, Inc.
    • IBM Corporation
    • Atlassian Corp PLC
    • Microsoft Corporation
    • Xura, Inc.
    • Alcatel-Lucent SA (Nokia Networks)
    • Vonage Networks LLC
    • Unify, Inc. (Atos SE)
    • Tropo, Inc.
    • Hewlett-Packard Development Company
    • L.P., Cafex Communications Inc.
    • Mitel Networks Corporation
    • ShoreTel Inc.
    • Polycom, Inc.
    • 8x8, Inc.

*Browse all the market data tables and figures on “Global Enterprise Collaboration Service Market- Forecast to 2027”

Table of Contents

  1. Research Objectives and Assumptions
    • Research Objectives
    • Assumptions
    • Abbreviations
  2. Market Purview
    • Report Description
      • Market Definition and Scope
    • Executive Summary
      • Market Snippet, By Solution
      • Market Snippet, By Deployment
      • Market Snippet, By Type
      • Market Snippet, By End-use Industry
      • Market Snippet, By Region
    • Coherent Opportunity Map (COM)
  3. Market Dynamics, Regulations, and Trends Analysis
    • Market Dynamics
      • Drivers
      • Restraints
      • Market Opportunities
    • Regulatory Scenario
    • Industry Trend
    • Merger and Acquisitions
    • New system Launch/Approvals
  4. Global Enterprise Collaboration Service Market, By Solution, 2017-2027 (US$ Billion)
    • Introduction
      • Market Share Analysis, 2017 and 2027 (%)
      • Segment Trends
    • Messaging
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
        • Video Conferencing
        • Contact Centre
    • Mobility/Telephony
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
        • Collaborative Tool
  5. Global Enterprise Collaboration Service Market, By Deployment, 2017-2027 (US$ Billion)
    • Introduction
      • Market Share Analysis, 2017 and 2027 (%)
      • Segment Trends
    • On Premise
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Off Premise
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Hybrid
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
  6. Global Enterprise Collaboration Service Market, By Type, 2017-2027  (US$ Billion)
    • Introduction
      • Market Share Analysis, 2017 and 2027 (%)
      • Segment Trends
    • Hardware
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Software
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Services
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Consulting
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Integration
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Maintenance
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
  7. Global Enterprise Collaboration Service Market, By End-use Industry, 2017-2027  (US$ Billion)
    • Introduction
      • Market Share Analysis, 2017 and 2027 (%)
      • Segment Trends
    • Banking, Financial services and Insurance (BFSI)
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Retail
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Healthcare
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Government
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Education
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Information Technology
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Media and Entertainment
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
    • Other (Transportation and Manufacturing)
      • Introduction
      • Market Size and Forecast, 2019–2027, (US$ Billion)
  8. Global Enterprise Collaboration Service Market, By Region, 2017-2027  (US$ Billion)
    • Introduction
      • Market Share Analysis, By Region, 2017 and 2027 (%)
    • North America
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By Deployment, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By Type, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By End-use Industry, 2019–2027 (US$ Billion)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • U.S.
        • Canada
    • Europe
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By Deployment, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By Type, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By End-use Industry, 2019–2027 (US$ Billion)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • U.K.
        • Germany
        • Italy
        • France
        • Russia
        • Rest of Europe
    • Asia Pacific
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By Deployment, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By Type, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By End-use Industry, 2019–2027 (US$ Billion)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • China
        • India
        • Japan
        • ASEAN
        • Australia
        • South Korea
        • Rest of Asia Pacific
    • Latin America
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By Deployment, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By Type, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By End-use Industry, 2019–2027 (US$ Billion)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • Brazil
        • Argentina
        • Mexico
        • Rest of Latin America
    • Middle East and Africa
      • Regional Trends
      • Market Size and Forecast, By Solution, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By Deployment, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By Type, 2019–2027 (US$ Billion)
      • Market Size and Forecast, By End-use Industry, 2019–2027 (US$ Billion)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • GCC Countries
        • South Africa
        • Rest of the Middle East and Africa
  9. Competitive Landscape
    • Company Profiles
      • Fuze Inc.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Cisco Systems, Inc.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • GENBAND, Inc.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • IBM Corporation
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Atlassian Corp PLC
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Microsoft Corporation
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Xura, Inc.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Alcatel-Lucent SA (Nokia Networks)
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Vonage Networks LLC, Unify, Inc. (Atos SE),
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Tropo, Inc.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Hewlett-Packard Development Company,
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • L.P.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Cafex Communications Inc.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Mitel Networks Corporation
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • ShoreTel Inc.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Polycom, Inc.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • 8x8, Inc.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
  10. Section
    • References
    • Research Methodology
    • About us and Sales Contact

*Browse market data tables and figures on “Global Enterprise Collaboration Service Market-forecast to 2027”.

Frequently Asked Questions

The global enterprise collaboration service market is estimated to reach US$ 76.86 Billion by 2027.
Major players operating in the global enterprise collaboration service market include Fuze Inc., Cisco Systems, Inc., GENBAND, Inc., IBM Corporation, Atlassian Corp PLC, Microsoft Corporation, Xura, Inc., Alcatel-Lucent SA (Nokia Networks), Vonage networks LLC, Unify, Inc. (Atos SE), Tropo, Inc., Hewlett-Packard Development Company, L.P., Cafex Communications Inc., Mitel Networks Corporation, ShoreTel Inc., Polycom, Inc., and 8x8, Inc.
Concerns regarding security of data is one of the major factors that is expected to hamper growth of the market over the forecast period.
Growing demand for enterprise mobility and mobile workforce is one of the major factors that is expected to propel growth of the market over the forecast period.
The global enterprise collaboration service market is estimated to exhibit a CAGR of 10.5% during the forecast period (2019-2027).
Among regions, North America is expected to hold a dominant position in the global enterprise collaboration service market in 2019, accounting for 51.1% share in terms of value, followed by Europe and Asia Pacific, Latin America, and Middle East respectively.
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