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Impact Analysis of Covid-19

The complete version of the Report will include the impact of the COVID-19, and anticipated change on the future outlook of the industry, by taking into the account the political, economic, social, and technological parameters.

Market Overview

Robotic process automation is the application of technology that enables employees in a company to configure computer software. IT robotic automation can also help in infrastructure management and application management. The robotic automation software tools aid in the automation of existing user actions and thereby allowing IT companies to save cost since robotic software can replace the employees perfuming similar repetitive tasks.

The global IT robotic automation market is estimated to account for US$ 125,300.2 Mn in terms of value by the end of 2027.

Market Dynamics- Drivers

  1. Robotic automation in IT as a strong alternative for offshore outsourcing is expected to propel the global IT robotic automation market growth over the forecast period

Business process outsourcing is a multi-billion market with hundreds of BPO service providers operating on a global scale. The BPO industry takes care of an entire range of customer service and back-office processes and works on a contract basis to minimize costs and realize profits. BPOs outsource through on-shoring or off-shoring models, in order to gain greater efficiency. However, outsourcing to a remote place requires skilled labor and the availability of resources ton suffice their livelihood. By using robotic process automation, BPOs can achieve high-cost savings and faster processing along with improvements in efficacy. The key potential areas where RPA can be utilized include Record-to-Report (R2R) outsourcing, Human Resource Outsourcing (HRO), Customer Services, and Invoicing and Order Management among others. Therefore, these factors are expected to propel the global IT robotic automation market growth over the forecast period.

  1. Growing adoption in the finance and accounting sector is expected to drive growth of the global IT robotic automation market during the forecast period

The finance and accounting (F&A) sector play a crucial role in reducing the overall operating costs of an organization. The human engineers working in this sector come across various challenges related to regulatory compliance, service expansion, use of billing models, and growth management issues in certain sectors apart from globalization. As a result of this, cost optimization, revenue growth, and other business metrics are impacted. Robotic automation helps in achieving improvements in many F&A activities such as task allocation, invoicing, payment processing, query handling, compliance, and integration. Hence, these factors are expected to drive growth of the global IT robotic automation market during the forecast period.

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IT Robotic Automation Market Report Coverage

Report Coverage Details
Base Year: 2019 Market Size in 2019: US$ 3,176.9 Mn
Historical Data for: 2016 to 2019 Forecast Period: 2020 to 2027
Forecast Period 2020 to 2027 CAGR: 58.5% 2027 Value Projection: US$ 125,300.2 Mn
Geographies covered:
  • North America: U.S., Canada
  • Latin America: Brazil, Argentina, Mexico, Rest of Latin America
  • Europe: Germany, U.K., Spain, France, Italy, Russia, Rest of Europe
  • Asia Pacific: China, India, Japan, Australia, South Korea, ASEAN, Rest of Asia Pacific
  • Middle East and Africa: GCC Countries, Israel,  South Africa, and Rest of Middle East and Africa
Segments covered:
  • By Type:
    • Tools: Model based, Process based.
    • Services:
      • Professional: Consulting, Integration and development, BPO, Training
Companies covered:

Blue Prism, Genpact Ltd., Be Informed B. V., Genfour, Appian Corporation, Capgemini, IPSoft, Inc., Infosys Limited, Atos SE, Tata Consultancy Services Limited, and Cognizant Technology Solutions Corp.

Growth Drivers:
  • Robotic automation in IT as a strong alternative for offshore outsourcing
  • Growing adoption in the finance and accounting sector
Restraints & Challenges:
  • Security concerns of the technology over increased access to individuals
  • Social implications of releasing people from their roles

Figure 1: Global IT Robotic Automation Market Share (%), in terms of Value, By Region, 2019

IT Robotic Automation  | Coherent Market Insights

Market Dynamics- Restraint

  1. Security concerns of the technology over increased access to individuals are expected to hinder the global IT robotic automation market growth over the forecast period

Despite its numerous benefits, robotic automation includes several risks and compliance issues as a single programmer or individual end-user can simultaneously exercise control over many automated processes using this technology. This can also give rise to issues regarding the segregation of duties. Therefore, these factors are expected to hinder the global IT robotic automation market growth over the forecast period.

  1. Social implications of releasing people from their roles are expected to restrain growth of the global IT robotic automation market during the forecast period

The introduction of robotic automation in the IT industry would change the roles of employees wherein they would be engaged in doing skilled and innovative tasks rather than performing repetitive jobs. However, this transition is expected to encounter challenges related to the social implications of releasing people from their roles. This can result in resistance from the existing workforce in an organization since releasing people from their established roles lead to uncertainty about their utility in the company. Thus, these factors are expected to restrain growth of the global IT robotic automation market during the forecast period.

Market Opportunities

  1. Application and infrastructure management present lucrative growth opportunities in the global IT robotic automation market

The long-term benefits of robotic automation have been understood for BPO applications; however, the technology is also expected to gain significant adoption in application and infrastructure management. In application management, robotic automation can be largely utilized for testing applications. Furthermore, robotic automation can be extremely useful in infrastructure management since tasks such as server maintenance can be taken care of by robotic software. By adopting robotic automation, tasks such as maintenance, management, and troubleshooting of IT infrastructure can be accomplished and the infrastructure headcount can be reduced by more than half.

  1. Robot-as-a-service can provide major business opportunities in the global IT robotic automation market

The IT robotic automation market is expected to witness high growth in the coming years as technology continues to evolve. One of the key players in the market, Blue Prism, anticipates that if a large global player in the IT industry, for instance, Google, offers Robots-as-a-Service in the cloud then mass adoption of the robotic process automation could happen faster. Moreover, political and macroeconomic events are expected to accelerate the repartition of previous offshore contracts (existing BPO contracts) and can expedite the rate of adoption across the U.S. and Europe.

Figure 2: Global IT Robotic Automation Market Value (US$ Mn), 2017 - 2027

IT Robotic Automation  | Coherent Market Insights

The global IT robotic automation market was valued at US$ 3,176.9 Mn in 2019 and is forecast to reach a value of US$ 125,300.2 Mn by 2027 at a CAGR of 58.5% between 2020 and 2027.

Market Trends

  1. Partnerships and collaborations among market players

Major companies in the market are focused on partnerships and collaborations, in order to gain a competitive edge in the market. For instance, in December 2013, Be Informed B. V. partnered with Centennium to develop a solution named Business Data Vault, which is a fully automatic data warehouse solution. In December 2012, IPSoft, Inc. partnered with Accenture plc to focus on Amelia robotic automation platform.

  1. Increasing investment by market players

Key players in the market are focused on investment, in order to accelerate research and development activities. For instance, in March 2014, Tata Consultancy Services Ltd. announced its plans to invest and create intellectual property in robotic automation. The company wants to automate 40 – 50% of its business processes in the BPO business in the next few years.

Global IT Robotic Automation Market - Impact of Coronavirus (Covid-19) Pandemic

Due to Covid-19 pandemic, many industries witnessed significant shift in their business. There is significant impact on IT robotic automation market, as Chinese industries were rapidly closing their business to reduce the spread of COVID-19 pandemic. Further, this trend continued in Europe and North America region, as factories were temporarily closed due COVID-19 spread. On the other hand companies witnessed decline in businesses which resulted into reduced spending on adoption of new technology such as IT robotic automation.

Competitive Section

Key players operating in the global IT robotic automation market are Blue Prism, Genpact Ltd., Be Informed B. V., Genfour, Appian Corporation, Capgemini, IPSoft, Inc., Infosys Limited, Atos SE, Tata Consultancy Services Limited, and Cognizant Technology Solutions Corp

Key Developments

  1. Major companies are focused on collaboration and partnership, in order to gain a competitive edge in the market. For instance, in May 2020, Blue Prism collaborated with Pactera to bring robotic process automation (RPA) solutions to clients in Asia and Oceania region.

Robotic process automation (RAP) is a form of business process automation technology based on metaphorical software robots or artificial intelligence. The robotic automation software tools aid in the automation of existing user actions and thereby allowing IT companies to save cost since robotic software can replace the employees perfuming similar repetitive tasks.

Market Dynamics

The demand of IT robotic automation is rapidly increasing in the business process outsourcing market. BPO industry is rapidly growing as it supports wide range of back office tasks processes on the contract basis. Majority of these task requires skilled labor and infrastructure. By using robotic process automation, BPOs can achieve high-cost savings and faster processing along with improvements in efficacy. The key potential areas where RPA can be utilized include Record-to-Report (R2R) outsourcing, Human Resource Outsourcing (HRO), Customer Services, and Invoicing and Order Management among others. Therefore use of IT robotics automation in the BPO industry will help to reduce the overall cost.

Furthermore, robot-as-a-service market is expected to rapidly grow across the globe especially in the healthcare sector. Current pandemic COVID 19 situation is forcing government to invest in the Healthcare sector to adopt advanced technology such as robotics which is expected positively aid the global IT robotics automation market.

However, factors such as security concerns of the technology over increased access to individuals are expected to hinder the global IT robotic automation market growth over the forecast period.

Market Taxonomy

This report segments the global IT robotic automation market on the basis of type and region. On the basis of type, the global IT robotic automation market is segmented into tools and services. Tool segment is further segmented into Model based and Process based. The Services segment is further segmented into o            Professional and training. The professional segment is further segmented into Consulting, Integration and development, and BPO. On the basis of region, the global IT robotic automation market is segmented into North America, Europe, Asia Pacific, Latin America, and Middle East and Africa.

Key features of the study:

  • This report provides an in-depth analysis of the global IT robotic automation market and provides market size (US$ million) and compound annual growth rate (CAGR %) for the forecast period (2020-2027), considering 2019 as the base year.
  • It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players
  • It profiles leading players in the global IT robotic automation market based on the following parameters – regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans
  • Key companies covered in the global IT robotic automation market are Blue Prism, Genpact Ltd., Be Informed B. V., Genfour, Appian Corporation, Capgemini, IPSoft, Inc., Infosys Limited, Atos SE, Tata Consultancy Services Limited, and Cognizant Technology Solutions Corp.
  • The market players are focusing on strategic collaborations to innovate and launch new products to meet the increasing needs and requirements of consumers.
  • Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology upgradation, market expansion, and marketing tactics
  • The global IT robotic automation market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts
  • Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the global IT robotic automation market.

Detailed Segmentation:

  • Global IT Robotic Automation Market, By Type:
    • Tools
      • Model based
      • Process based
    • Services
      • Professional
        • Consulting
        • Integration and development
        • BPO
      • Training
  • Global IT Robotic Automation Market, By Region:
    • North America
    • Europe
    • Asia Pacific
    • Latin America
    • Middle East and Africa
  • Company Profiles
    • Blue Prism*
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Key Strategies
      • Recent Developments
      • Future Plans
    • Genpact Ltd.
    • Be Informed B. V.
    • Genfour
    • Appian Corporation
    • Capgemini
    • IPSoft, Inc.
    • Infosys Limited
    • Atos SE
    • Tata Consultancy Services Limited
    • Cognizant Technology Solutions Corp.

 *Browse all the market data tables and figures on “Global IT Robotic Automation Market- Forecast to 2027”

Table of Contents

  1. Research Objectives and Assumptions
    • Research Objectives
    • Assumptions
    • Abbreviations
  2. Market Purview
    • Report Description
      • Market Definition and Scope
    • Executive Summary
      • Market Snippet, By Type
      • Market Snippet, By Region
    • Coherent Opportunity Map (COM)
  3. Market Dynamics, Regulations, and Trends Analysis
    • Market Dynamics
      • Drivers
      • Restraints
      • Market Opportunities
    • Regulatory Scenario
    • Industry Trend
    • Merger and Acquisitions
    • New System Launch/Approval
  4. Global IT Robotic Automation Market - Impact of Coronavirus (Covid-19) Pandemic
  5. Global IT Robotic Automation Market, By Type, 2017-2027 (US$ Million)
    • Introduction
      • Market Share Analysis, 2019 and 2027 (%)
      • Segment Trends
    • Tools
      • Introduction
      • Market Size and Forecast, 2020–2027, (US$ Million)
        • Model based
        • Process based
    • Services
      • Introduction
      • Market Size and Forecast, 2020–2027, (US$ Million)
        • Professional
          • Consulting
          • Integration and development
          • BPO
        • Training
  6. Global IT Robotic Automation Market, By Region, 2017-2027  (US$ Million)
    • Introduction
      • Market Share Analysis, By Region, 2019 and 2027 (%)
    • North America
      • Regional Trends
      • Market Size and Forecast, By Type, 2020–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • U.S.
        • Canada
    • Europe
      • Regional Trends
      • Market Size and Forecast, By Type, 2020–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • U.K.
        • Germany
        • Italy
        • France
        • Russia
        • Rest of Europe
    • Asia Pacific
      • Regional Trends
      • Regional Trends
      • Market Size and Forecast, By Type, 2020–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • India
        • Japan
        • ASEAN
        • Australia
        • South Korea
        • Rest of Asia Pacific
    • Latin America
      • Regional Trends
      • Market Size and Forecast, By Type, 2020–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • Brazil
        • Argentina
        • Mexico
        • Rest of Latin America
    • Middle East and Africa
      • Regional Trends
      • Market Size and Forecast, By Type, 2020–2027 (US$ Million)
      • Market Share Analysis, By Country, 2019 and 2027 (%)
        • GCC Countries
        • South Africa
        • Rest of the Middle East and Africa
  7. Competitive Landscape
    • Company Profiles
      • Sony Corporation
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Blue Prism
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Genpact Ltd.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Be Informed B. V.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Genfour
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Appian Corporation
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Capgemini
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • IPSoft, Inc.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Infosys Limited
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Atos SE
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Tata Consultancy Services Limited
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
      • Cognizant Technology Solutions Corp.
        • Company Overview
        • Product Portfolio
        • Financial Performance
        • Key Strategies
        • Recent Developments/Updates
  8. Section
    • References
    • Research Methodology
    • About Us and Sales Contact

*Browse XX market data tables and XX figures on “Global IT Robotic Automation Market-forecast to 2027”.

Frequently Asked Questions

The global IT robotic automation market size was valued at US$ 3,176.9 million in 2019 and is estimated to exhibit a CAGR of 58.5% between 2020 and 2027
Services segment held the major market share in 2019 owing to growing adoption in the finance and accounting sector
Major factor driving the growth of the market during the forecast period are robotic automation in IT as a strong alternative for offshore outsourcing and growing adoption in the finance and accounting sector.
Major factors hampering the growth of the market during the forecast period Security concerns of the technology over increased access to individuals
North America IT robotic automation market is expected to generate the highest revenue during the forecast period.
Some of the key players operating in the market are Blue Prism, Genpact Ltd., Be Informed B. V., Genfour, Appian Corporation, Capgemini, IPSoft, Inc., Infosys Limited, Atos SE, Tata Consultancy Services Limited, and Cognizant Technology Solutions Corp.
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