Voice over Internet Protocol (VoIP) Services market by Call Type (International long distance VoIP calls and Domestic VoIP calls), by End User (Individual User and Corporate User), by Configuration (Computer to Computer, Computer to Phone, and Phone to Phone) and by Geography - Global Trends, and Forecast to 2025

  • Published On : Feb 2018 |
  • Pages : 250 Pages |
  • Format : CMI Insight PPT Format CMI Insight PDF Format

Global Voice over Internet Protocol Services Market - Insights

The Voice over Internet Protocol Services is a communication platform that permits user to make calls over internet connection instead of conventional analog telephone lines. Increasing trend of bring your own device is one of the major factor for growth of the market. Most of the companies have implemented this services, owing to advantages such as employees satisfaction, increasing productivity, and cost saving. Furthermore, constant changes in work location and time zone barriers have increased the demand for BYOD trend in the organizations. BYOD allows for greater flexibility in working across borders, especially for people working on the go.

Increasing trend of mobile-based VoIP services such as WhatsApp, Line, Viber and Skype, in conjugation with increasing penetration of smartphones plays a major role in the growth of the mobile based VoIP market. According to Coherent Market Insights, in 2017, around 2.3 billion people were using smartphone. However, lack of established internet infrastructure, especially in emerging economies is hindering growth of the global Voice over Internet Protocol Services market. 

Corporate user is projected to hold the dominant position in global Voice over Internet Protocol Services Market

On the basis of end users, the Voice over Internet Protocol Services market is segmented into corporate user and individual user. The corporate user segment held the dominant position in 2017 and it is projected to retain its dominance throughout the forecast period. In 2017, the corporate user segment generated the revenue of US$ 69.4 billion from US$ 63.4 billion in 2016. The cost reduction is major factor for growth of the segment in VoIP market, as most of the business organizations are implementing the VoIP systems to reduce their operation cost. 

Figure. Global Voice over Internet Protocol Services Market, by Region, 2016 (US$ million)

voip service market

Source: Coherent Market Insights Analysis

Europe Voice over Internet Protocol Services market.

Europe held a dominant position in the market in 2016. Germany, UK, France, Italy, Spain, Russia are the major growth engines in the region. In 2017, the Voice over Internet Protocol Services market generated the revenue of US$ 35.1 billion from US$ 32.7 billion in 2016. Increasing adoption of smartphone is one of the major driver for growth of the Voice over Internet Protocol Services market. In 2017, around 258.1 million people were using smartphone from 240.3 million in 2016. Hence, increasing number of smartphone users have accelerated growth of the mobile-based Voice over Internet Protocol Services market in Europe. Furthermore, increasing trend of digitalization have also driven the market in this region. According to Coherent Market Insight, in 2016, about 88% of the total population in Germany uses internet. Moreover, Asia Pacific Voice over Internet Protocol Services market is expected to grow with the highest CAGR over the forecast period. China, India, Japan, and Australia are some of the major economies driving growth of the market in this region. Increasing number of startups and small & medium enterprises are driving growth of the market in Asia Pacific. For instance, according to Government of India economic survey 2015 - 2016, more than 19,000 technology enabled startup led by consumer internet and financial services.

Key Companies - Global Voice over Internet Protocol Services Market

Major players operating in the global Voice over Internet Protocol Services market include 8x8, Inc., Apple Inc. (FaceTime), Avaya, AT&T Inc., Verizon Wireless, Orange, Deutsche Telekom AG, KT Corporation, Sprint Corporation, Telecom Italia, Telenor, T-Mobile, and Tata Communication

The Voice over Internet Protocol is a communication platform that permits to make calls over internet connection instead of conventional analog telephone lines. The 5G technology is one of the potential opportunity for the growth of Voice over Internet Protocol Services market as the internet speed and bandwidth will no longer be a constraint.

Market Dynamics

Currently organizations are progressively attracted to business voice over IP as a way to reduce IT cost.  Enterprises voice over IP's low maintenance costs combined with higher adaptability and better features are attracting organizations of all sizes that are looking to reduce the IT maintenance cost. Furthermore, the fluctuation in internet quality is one of the major challenge for growth of the market. During peak hours, the network many be congested due to increasing internet subscribers and unsatisfactory contact proposals, which may hinder growth of the Voice over Internet Protocol Services market.

Key features of the study:

  • This report provides an in-depth analysis of the Voice over Internet Protocol Services market and provides market size (US$ Million) and Cumulative Annual Growth Rate (CAGR %) for the forecast period (2017– 2025), considering 2016 as the base year
  • It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by the leading players
  • It profiles leading players in the global Voice over Internet Protocol Services market based on the following parameters – regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments, and strategies, and future plans
  • Key companies covered as a part of this study include 8x8, Inc., Apple Inc. (FaceTime), Avaya, AT&T Inc., Verizon Wireless, Orange, Deutsche Telekom AG, KT Corporation, Sprint Corporation, Telecom Italia, Telenor, T-Mobile, and Tata Communication
  • Insights from this report would allow marketers and the management authorities of the companies to make informed decision regarding their future product launches, technology up-gradation, market expansion, and marketing tactics
  • The global Voice over Internet Protocol Services market report caters to various stakeholders in this industry, including investors, suppliers, distributors, new entrants, and financial analysts
  • Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the Voice over Internet Protocol Services market.

Detail Voice over Internet Protocol Services Market Segmentation:

  • Global Voice over Internet Protocol Services Market, By Call Type:
    • International long distance VoIP calls
    • Domestic VoIP calls
  • Global Voice over Internet Protocol Services Market, By Configuration:
    • Computer to Computer
    • Computer to Phone
    • Phone to Phone          
  • Global Voice over Internet Protocol Services Market, By End Users:
    • Individual User
    • Corporate User
  • Global Voice over Internet Protocol Services Market, By Region:
    • North America
      • By Call Type
        • International long distance VoIP calls
        • Domestic VoIP calls
      • By Configuration
        • Computer to Computer
        • Computer to Phone
        • Phone to Phone
      • By End Users
        • Individual User
        • Corporate User
      • By Corporate services
        • IP Connectivity Services
        • Managed IP PBX Services
        • Hosted Business Services
      • By Country
        • U.S.
        • Canada
    • Europe
      • By Call Type
        • International long distance VoIP calls
        • Domestic VoIP calls
      • By Configuration
        • Computer to Computer
        • Computer to Phone
        • Phone to Phone
      • By End Users
        • Individual User
        • Corporate User
      • By Corporate services
        • IP Connectivity Services
        • Managed IP PBX Services
        • Hosted Business Services
      • By Country
        • Germany
        • U.K.
        • France
        • Italy
        • Spain
        • Russia
        • Rest of Europe
    • Asia Pacific
      • By Call Type
        • International long distance VoIP calls
        • Domestic VoIP calls
      • By Configuration
        • Computer to Computer
        • Computer to Phone
        • Phone to Phone
      • By End Users
        • Individual User
        • Corporate User
      • By Corporate services
        • IP Connectivity Services
        • Managed IP PBX Services
        • Hosted Business Services
      • By Region
        • China
        • India
        • Japan
        • Australia
        • South Korea
        • ASEAN
        • Rest of Asia Pacific
    • Latin America
      • By Call Type
        • International long distance VoIP calls
        • Domestic VoIP calls
      • By Configuration
        • Computer to Computer
        • Computer to Phone
        • Phone to Phone
      • By End Users
        • Individual User
        • Corporate User
      • By Corporate services
        • IP Connectivity Services
        • Managed IP PBX Services
        • Hosted Business Services
      • By Country
        • Brazil
        • Mexico
        • Rest of Latin America
    • Africa
      • By Call Type
        • International long distance VoIP calls
        • Domestic VoIP calls
      • By Configuration
        • Computer to Computer
        • Computer to Phone
        • Phone to Phone
      • By End Users
        • Individual User
        • Corporate User
      • By Corporate services
        • IP Connectivity Services
        • Managed IP PBX Services
        • Hosted Business Services
      • By Country
        • North Africa
        • Central Africa
        • South Africa
    • Middle East
      • By Call Type
        • International long distance VoIP calls
        • Domestic VoIP calls
      • By Configuration
        • Computer to Computer
        • Computer to Phone
        • Phone to Phone
      • By End Users
        • Individual User
        • Corporate User
      • By Corporate services
        • IP Connectivity Services
        • Managed IP PBX Services
        • Hosted Business Services
      • By Country
        • GCC
        • Israel
        • Rest of Middle East
  • Company Profiles
    • 8x8, Inc.
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Apple Inc. (FaceTime)
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Avaya
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • AT&T Inc.
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Verizon Wireless
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Orange
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Deutsche Telekom AG
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • KT Corporation
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Sprint Corporation
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Telecom Italia
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Telenor
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • T-Mobile
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Tata Communication
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
  • Section
    • References
    • Research Methodology
    • About Us and Sales Contact

*Browse all the market data tables and figures on "Global Voice over Internet Protocol Services Market - Global forecast to 2025”.

Table of Content

  1. Research Objective and assumption
    • Research Objectives
    • Assumptions
    • Abbreviations
  2. Market Purview
    • Report Description
      • Market Definition and Scope
    • Executive Summary
      • Top 3 Findings
      • Top 3 Opportunity
      • Top Companies Analysis
      • Market Snippet By Call Type
      • Market Snippet By Configuration
      • Market Snippet By End Users
      • Market Snippet By Region
    • Coherent Opportunity Map (COM)
  3. Market Dynamics, Regulations, and Trends Analysis
    • Market Dynamics
      • Drivers
      • Restraints
      • Market Opportunities
      • Regulatory Scenario
      • Industry Trend
      • Merger and Acquisitions
      • New Product Approvals/Launch
      • PEST Analysis
      • PORTER’S Five Forces
  4. Global VoIP Service Market, By Call Type, 2015 - 2025 (USD Million)
    • Introduction
    • Market Share Analysis, 2016 and 2025 (%)
    • Segment Trends
      • International long distance VoIP calls
        • Introduction
        • Market Size and Forecast, 2015 - 2025, (USD Million)
      • Domestic VoIP calls
        • Introduction
        • Market Size and Forecast, 2015 - 2025, (USD Million)
  5. Global VoIP Service Market, By Configuration, 2015 - 2025 (USD Million)
    • Introduction
    • Market Share Analysis, 2016 and 2025 (%)
    • Segment Trends
      • Computer to Computer
        • Introduction
        • Market Size and Forecast, 2015 - 2025, (USD Million)
      • Computer to Phone
        • Introduction
        • Market Size and Forecast, 2015 - 2025, (USD Million)
      • Phone to Phone
        • Introduction
        • Market Size and Forecast, 2015 - 2025, (USD Million)
  6. Global VoIP Service Market, By End Users, 2015 - 2025 (USD Million)
    • Introduction
    • Market Share Analysis, 2016 and 2025 (%)
    • Segment Trends
      • Individual User
        • Introduction
        • Market Size and Forecast, 2015 - 2025, (USD Million)
      • Corporate User
        • Introduction
        • Market Size and Forecast, 2015 - 2025, (USD Million)
        • By Services
          • IP Connectivity Services
            • Introduction
            • Market Size and Forecast, 2015 - 2025, (USD Million)
          • Managed IP PBX Services
            • Introduction
            • Market Size and Forecast, 2015 - 2025, (USD Million)
          • Hosted Business Services
            • Introduction
            • Market Size and Forecast, 2015 - 2025, (USD Million)
  7. Global VoIP Service Market, By Regions, 2015 - 2025 (USD Million)
    • Introduction
      • Market Share Analysis, By Region, 2016 and 2025 (%)
    • North America
      • Introduction
      • Market size and Forecast,2015 - 2025 (USD Million)
      • By Segment
        • Market Size and Forecast, By Call Type, 2015 - 2025 (USD Million)
        • Market Size and Forecast, By Configuration, 2015 - 2025 (USD Million)
        • Market Size and Forecast, By End User, 2015 - 2025 (USD Million)
      • By Country
        • U.S.
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • Canada
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
    • Europe
      • Introduction
      • Market size and Forecast,2015 - 2025 (USD Million)
      • By Segment
        • Market Size and Forecast, By Call Type, 2015 - 2025 (USD Million)
        • Market Size and Forecast, By Configuration, 2015 - 2025 (USD Million)
        • Market Size and Forecast, By End User, 2015 - 2025 (USD Million)
      • By Country
        • Germany
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • UK
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • France
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • Italy
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • Spain
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • Russia
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • Rest of Europe
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
    • Asia Pacific
      • Introduction
      • Market size and Forecast,2015 - 2025 (USD Million)
      • By Segment
        • Market Size and Forecast, By Call Type, 2015 - 2025 (USD Million)
        • Market Size and Forecast, By Configuration, 2015 - 2025 (USD Million)
        • Market Size and Forecast, By End User, 2015 - 2025 (USD Million)
      • By Country
        • China
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • India
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • Japan
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • Australia
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • South Korea
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • ASEAN
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • Rest Of Asia Pacific
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
    • Latin America
      • Introduction
      • Market size and Forecast,2015 - 2025 (USD Million)
      • By Segment
        • Market Size and Forecast, By Call Type, 2015 - 2025 (USD Million)
        • Market Size and Forecast, By Configuration, 2015 - 2025 (USD Million)
        • Market Size and Forecast, By End User, 2015 - 2025 (USD Million)
      • By Country
        • Brazil
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • Mexico
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • Rest of Latin America
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
    • Africa
      • Introduction
      • Market size and Forecast,2015 - 2025 (USD Million)
      • By Segment
        • Market Size and Forecast, By Call Type, 2015 - 2025 (USD Million)
        • Market Size and Forecast, By Configuration, 2015 - 2025 (USD Million)
        • Market Size and Forecast, By End User, 2015 - 2025 (USD Million)
      • By Country
        • South Africa
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • Central Africa
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • North Africa
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
    • Middle East
      • Introduction
      • Market size and Forecast,2015 - 2025 (USD Million)
      • By Segment
        • Market Size and Forecast, By Call Type, 2015 - 2025 (USD Million)
        • Market Size and Forecast, By Configuration, 2015 - 2025 (USD Million)
        • Market Size and Forecast, By End User, 2015 - 2025 (USD Million)
      • By Country
        • GCC
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • Israel
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
        • Rest Of Middle East
          • Introduction
          • Market Size and Forecast, 2015 - 2025, (USD Million)
  8. Competitive Landscape
    • 8x8, Inc.
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Apple Inc. (FaceTime)
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Avaya
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • AT&T Inc.
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Verizon Wireless
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Orange
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Deutsche Telekom AG
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • KT Corporation
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    •  Sprint Corporation
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Telecom Italia
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Telenor
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • T-Mobile
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Tata Communication
      • Company Overview
      • Product Portfolio
      • Financial Performance
      • Recent Developments/Updates
    • Analyst Views
  9. Section
    • References
    • Research Methodology
    • About us and Sales Contact

*Browse all the market data tables and figures on "VoIP Service Market - Global forecast to 2025”.

Research Methodology

Coherent Market Insights followsa comprehensive research methodology focused on providing the most precise market analysis. The company leverages a data triangulation model which helps company to gauge the market dynamics and provide accurate estimates. Key components of the research methodologies followed for all our market reports include:

  • Primary Research (Trade Surveys and Experts Interviews)
  • Desk Research
  • Proprietor Data Analytics Model

In addition to this, Coherent Market Insights has access to a wide range of the regional and global reputed paid data bases, which helps the company to figure out the regional and global market trends and dynamics. The company analyses the industry from the 360 Degree Perspective i.e. from the Supply Side and Demand Side which enables us to provide granular details of the entire ecosystem for each study. Finally, a Top-Down approach and Bottom-Up approach is followed to arrive at ultimate research findings.


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Coherent Market Insights desk research is based on a principle set of research techniques:

  • National level desk research: It Includes research analysis of regional players, regional regulatory bodies, regional trade associations, and regional organization.
  • Multinational level desk research: The research team keeps a track of multinational players, global regulatory bodies, global trade associations, and global organization.

Coherent Market Insights has a large amount of in-house repository of industry database. This is leveraged as a burner for initiating a new research study. Key secondary sources include:

  • Governmental bodies, National and international social welfare institutions, and organizations creating economic policies among others.
  • Trade association, National and international media and trade press.
  • Company Annual reports, SEC filings, Corporate Presentations, press release, news, and specification sheet of manufacturers, system integrators, brick and mortar - distributors and retailers, and third party online commerce players.
  • Scientific journals, and other technical magazines and whitepapers.

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Preliminary Data Mining

The raw data is obtained through the secondary findings, in house repositories, and trade surveys. It is then filtered to ensure that the relevant information including industry dynamics, trends, and outlook is retained for further research process.

Data Standardization:

Holistic approach is used to ensure that the granular and uncommon parameters are taken into consideration to ensure accurate results. The information from the paid databases are further combined to the raw data in order to standardize it.

Coherent Statistical model

We arrive at our final research findings through simulation models. Coherent Data Analytics Model is a statistical tool that helps company to forecast market estimates. Few of the parameters considered as a part of the statistical model include:

  • Micro-economic indicators
  • Macro-economic indicators
  • Environmental indicators
  • Socio-political indicators
  • Technology indicators

Data Processing

Once the findings are derived from the statistical model, large volume of data is process to confirm accurate research results. Data analytics and processing tools are adopted to process large chunk of collected informative data. In case, a client customizes the study during the process, the research finding till then are benchmarked, and the process for new research requirement is initiated again.

Data Validation

This is the most crucial stage of the research process. Primary Interviews are conducted to validate the data and analysis. This helps in achieving the following purposes:

  • It provides first-hand information on the market dynamics, outlook, and growth parameters.
  • Industry experts validates the estimates which helps the company to cement the on-going research study.
  • Primary research includes online surveys, face-to face interviews, and telephonic interviews.

The primary research is conducted with the ecosystem players including, but not limited to:

  • Raw Material Suppliers
  • Manufacturers
  • System Integrators
  • Distributors
  • End-users

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