Digitally Delivered Services Market, by Component Type (Solution and Services), by Organization Size (SMEs and Large Enterprises), by Verticals (BFSI, Telecommunication and IT, Retail and E-commerce, Healthcare and Life Science, Manufacturing, Government and Defense, and Others), by Geography - Global Industry Insights, Trends, Opportunity Analysis, 2018-2026

  • To Be Published : Dec 2018 |
  • Format : CMI Insight PPT Format CMI Insight PDF Format

Digitally delivered services is an electronic way of delivering information, which includes data and content delivery across various platforms or devices such as web or mobile. These services help in quickly sending the information to the users within the less time which in turn help in improving customer response. Increasing usage of internet and associated services is increasing substantially which is leading to demand for high Quality of Service (QOS), which are efficient in terms of saving time and money. Therefore, utilization of these services by enterprises for improving customer services by digitally managing transactional information is expected to be another factor propelling growth of the market.

Increasing usage of internet services along with adoption of new technologies are driving factors for growth of the market

Growing adoption of 3G and 4G long-term evolution (LTE) wireless networks are responsible for increasing number of internet users. Thus, growing number of internet users will proportionally increase the IP data traffic. For instance, according to Coherent Market Insights, in 2016, 96,054 PB IP data traffic was generated per month and is projected to reach 278,108 PB IP data traffic by 2021, globally. Thus the demand of digitally delivered services will grow along with the increasing adoption of advance technologies by the users. As these services improves the quality of service for the end users those who are utilizing the internet related services in their routines. Moreover, the demand of digitally delivered services also increase because it provide a secure and flexible platform for the online communication. Therefore, increase in usage of internet services will be one of the factor that help fuelling the growth of the global digitally delivered services market.

Growing e-commerce industry is expected to aid in growth of the market

Growing e-commerce industry is expected to aid in growth of the digitally delivered services market. For example, according to India Brand Equity Foundation Organization, in 2016, e-commerce industry in India, generated revenue of US$ 15 billion and is projected to reach US$ 188 billion by 2025. Digitally delivered services offers dynamic content to the users, which helps e-commerce companies to strength their footprint in the market by catering to end-users from across the globe that help in maximising sales and also improve the ROI. Therefore, digitally delivered service will provide a growth opportunity for the e-commerce companies.

Lack of Skilled Labour is Expected to Negatively Impact Market Growth

A leading factor impeding growth of the digitally delivered services market is availability of lack of skilled labour. These services require critical management and monitoring over the networks, while implementation. Therefore, digitally delivered services required the work force that have the knowledge about advanced technologies that will help them to incorporate these technologies with their business process. Hence, the lack of skilled labour will negatively impact on growth of the market.

Digitally Delivered Services Market: Regional Insights

On the basis of geography, the digitally delivered services market is segmented into North America, Europe, Asia Pacific, Latin America, Africa, and Middle East. North America held a dominant position in the global digitally delivered services market in 2017 and is expected to retain its dominance throughout the forecast period. This is due to growing number of cloud computing users, digitization of workspaces, continuous increase in broadband connections, increasing smartphone users, rising demand for remote solutions, growth in collaborative communication, favourable government initiatives to develop digital infrastructure, emergence of IoT are some of the factors that help in boosting growth of the digitally delivered services market in the region. For instance, According to Cisco, in 2016, the North America cloud traffic was 1,891EB and it is projected to reach 6,844 EB by 2021.This growth is expected to witness an increase due to growing number of cloud computing users.

Asia Pacific is projected to exhibit the highest CAGR over the forecast period. Increasing number of mobile phone users drives significant growth of the digitally delivered services market in Asia Pacific. According to data by Cisco, around 2,500 million mobile phone users were present in Asia Pacific, in 2016, and this number is projected to reach 3,000 million by 2021. Thus, digitally delivered services market in this particular region is expected to experience rapid growth. Moreover, India, China, and Japan are some of the major growth engines in the market in Asia Pacific. In India, growing e-commerce industry significantly contributes to growth of this market. According to India Brand Equity Foundation, in 2016, India e-commerce industry generated revenue of US$ 15 billion and is projected to reach US$ 64 billion by 2020. These are expected to fuel growth of the market for digitally delivered services in the region.

Digitally delivered Services: Competitive Background

Major players operating in the global digitally delivered services market are IMImobile, Mahindra ComViva, Tech Mahindra, 6d technologies, Infosys, Happiest Minds, Spice Digital Ltd, Analysys Mason, Neudesic, and Acrus Global Ltd.

Digitally delivered Services: Taxonomy

On the basis of component, the digitally delivered services market is segmented into:

  • Solution
  • Services

On the basis organization size, the digitally delivered services market is segmented into:

  • Small and Medium Enterprises
  • Large Enterprises

On the basis of verticals, the digitally delivered services market is segmented into:

  • BFSI
  • Telecommunication and IT
  • Retail and Ecommerce
  • Healthcare and Life Science
  • Manufacturing
  • Government and Defense
  • Others

Research Methodology

Coherent Market Insights followsa comprehensive research methodology focused on providing the most precise market analysis. The company leverages a data triangulation model which helps company to gauge the market dynamics and provide accurate estimates. Key components of the research methodologies followed for all our market reports include:

  • Primary Research (Trade Surveys and Experts Interviews)
  • Desk Research
  • Proprietor Data Analytics Model

In addition to this, Coherent Market Insights has access to a wide range of the regional and global reputed paid data bases, which helps the company to figure out the regional and global market trends and dynamics. The company analyses the industry from the 360 Degree Perspective i.e. from the Supply Side and Demand Side which enables us to provide granular details of the entire ecosystem for each study. Finally, a Top-Down approach and Bottom-Up approach is followed to arrive at ultimate research findings.


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Coherent Market Insights desk research is based on a principle set of research techniques:

  • National level desk research: It Includes research analysis of regional players, regional regulatory bodies, regional trade associations, and regional organization.
  • Multinational level desk research: The research team keeps a track of multinational players, global regulatory bodies, global trade associations, and global organization.

Coherent Market Insights has a large amount of in-house repository of industry database. This is leveraged as a burner for initiating a new research study. Key secondary sources include:

  • Governmental bodies, National and international social welfare institutions, and organizations creating economic policies among others.
  • Trade association, National and international media and trade press.
  • Company Annual reports, SEC filings, Corporate Presentations, press release, news, and specification sheet of manufacturers, system integrators, brick and mortar - distributors and retailers, and third party online commerce players.
  • Scientific journals, and other technical magazines and whitepapers.
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Preliminary Data Mining

The raw data is obtained through the secondary findings, in house repositories, and trade surveys. It is then filtered to ensure that the relevant information including industry dynamics, trends, and outlook is retained for further research process.

Data Standardization:

Holistic approach is used to ensure that the granular and uncommon parameters are taken into consideration to ensure accurate results. The information from the paid databases are further combined to the raw data in order to standardize it.

Coherent Statistical model

We arrive at our final research findings through simulation models. Coherent Data Analytics Model is a statistical tool that helps company to forecast market estimates. Few of the parameters considered as a part of the statistical model include:

  • Micro-economic indicators
  • Macro-economic indicators
  • Environmental indicators
  • Socio-political indicators
  • Technology indicators

Data Processing

Once the findings are derived from the statistical model, large volume of data is process to confirm accurate research results. Data analytics and processing tools are adopted to process large chunk of collected informative data. In case, a client customizes the study during the process, the research finding till then are benchmarked, and the process for new research requirement is initiated again.

Data Validation

This is the most crucial stage of the research process. Primary Interviews are conducted to validate the data and analysis. This helps in achieving the following purposes:

  • It provides first-hand information on the market dynamics, outlook, and growth parameters.
  • Industry experts validates the estimates which helps the company to cement the on-going research study.
  • Primary research includes online surveys, face-to face interviews, and telephonic interviews.

The primary research is conducted with the ecosystem players including, but not limited to:

  • Raw Material Suppliers
  • Manufacturers
  • System Integrators
  • Distributors
  • End-users

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